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Position Description:
Clearwire's technology changes lives! If you are motivated by having a role where what you do each day directly influences the way people work and communicate, Clearwire may be the company for you.
Clearwire, founded in October 2003 by telecom pioneer Craig O. McCaw, is a provider of simple, fast, portable and reliable wireless high-speed Internet service. Clearwire customers connect to the Internet using licensed spectrum, thus eliminating the confines of traditional cable or phone lines.
Headquartered in Kirkland, Wash., the company launched its first market in August 2004 and now offers service in 16 states across the U.S. as well as in Europe.
On May 7, 2008, Clearwire Corporation and Sprint Nextel Corporation entered into a definitive agreement to combine their next-generation wireless broadband businesses to form a new wireless communications company to expedite the deployment of the first nationwide mobile WiMAX network.
In conjunction with this agreement Intel Corporation (through Intel Capital); Google Inc.; Comcast Corporation; Time Warner Cable Inc; and Bright House Networks have collectively agreed to invest $3.2 billion into the new company.
Technical Analyst
Clearwire is looking for a Technical Analyst to join the IT team to support and troubleshoot the retail systems. This role will be responsible for supporting the pre-production environments, installing, troubleshooting, and analyzing Clearwire’s retail and POS systems. The person will partner closely with the retail applications team to provide ongoing operational support and manage system installations and upgrades. The successful candidate will be customer oriented, results driven (i.e. solutions oriented) and passionate about delivering innovative quality services to our customers.
Responsibilities
• Partner with vendors to install, maintain, upgrade and manage retail & POS systems
• Troubleshoot both application and system issues nationwide
• Work with internal business partners to understand and document requirements for retail and POS systems
• Perform tracking and reporting of performance of the systems
• Build and maintain close relationships with internal customers and system vendors to ensure efficient installation, troubleshooting and support of systems
• Maintain databases, create queries, load files, install applications, and perform general systems maintenance
• Perform tracking and reporting of performance of the systems
• Diagnose, resolve, and document appropriate resolution for store systems issues
• Must be on call for after hours support
Requirements
• 3 plus years experience as a Technical Analyst, Systems Analyst, Systems Administrator, Systems Engineer, IT Analyst, Project Manager, Support Analyst, or a similar title
• Excellent software, computer and networking experience and/or education
• Experience working with Windows, LAN/WAN networking, firewalls, application security, Linux, Java, Tomcat/Apache, MySQL
• Experience in Retail POS (Point of Sale) Applications and Systems is preferred
• Background of implementing applications, adding users, and providing support for systems, while producing required documentation
• Ability to efficiently orchestrate and drive timely escalations as required
• Excellent communication skills; ability to communicate effectively with both technical (development) and non-technical (business partner) extended team members
• Proven ability to execute SQL Queries, maintain databases, pull and load files, install application, and general systems maintenance
• Excellent Problem Solving Skills
• Bachelor’s degree in Computer Science or related field is preferred
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