Monster
 
 
 
 

Job Summary

Company
Education Management Solutions
Location
Exton, PA 19341
Industries
Computer Hardware
Computer Software
Education
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Education Level
Some College Coursework Completed
Career Level
Experienced (Non-Manager)
Salary

Attractive salary + benefits package
Job Reference Code
EMS - CSS

Technical Client Support Specialist

About the Job














Technical Customer Service Specialist


 



Education Management Solutions (EMS) is an award-winning dynamic, rapidly growing small business that provides integrated software and hardware solutions for clinical skills and simulation lab training and assessment environments.  EMS is dedicated to producing the highest quality products using innovative technology and providing powerful support.


 


We are currently seeking a hardworking, accountable, and self-motivated Technical Customer Service Specialist for our Customer Service Department.  If you are a detail oriented person who possesses good communication and leadership skills and are interested in an opportunity to determine your own success, then you are a strong candidate for this position.


 Job Requirements



  • Quickly become proficient with proprietary software.

  • Troubleshooting technical issues relating to software, hardware use and configurations through remote connections, telephone support and email.

  •  Ability to provide excellent support through all phases of the service cycle, i.e. documenting, monitoring and tracking issues to ensure timely resolution.

  •  Ability to prioritize, organize and follow through on support issues until they are resolved. 

  •  Ability to organize and facilitate on-site and web-based custom training.

  •  Ability to communicate and interact with our staff –  a TEAM PLAYER.

  •  Ability to be on call via cell phone.   

Ability to cover our evening support hours may be needed.


Skills and Education


·         Minimum of two years Customer Service experience in the software industry supporting complex software products; Level I – II software support experience preferred.


·         Experience with hardware trouble shooting.


·         Strong verbal and written communication skills.


·         Customer-friendly attitude.


·         Good analytical and systematic problem solving skills.


·         Must be able to multi-task and prioritize calmly and rationally.


·         Experience with defect testing systems preferred.


·         Experience with Microsoft server products, including SQL Server, active directory, networks and diagnostic tools. 


·         Prior development experience a plus.



Only serious applicants who are willing to relocate to Exton, PA need apply.  For more company information, please visit our web site at http://www.ems-works.com /
 
 

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Education Management Solutions

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