The IT Help Desk provides essential support for information technologies.

Help Desk staff work in a dynamic, fast-paced environment that requires flexibility with hours. Help Desk personnel provide end user support over the phone, through remote management and in-person to internal staff.

Requirements:

• Three years of technical experience in information technology or information systems.
• Past work experience in a high paced customer focused service setting.
• Excellent verbal and written communication skills.
• Strong problem solving and research skills with the ability to take responsibility and ownership for a problem.
• Experience using Microsoft Office productivity tools.
• A+ and MCP in Windows 2000 or XP OS

Functional Responsibility:

Supports users of information systems by handling user calls, researching complex problems and questions, responding with answers or interventions, providing assistance, tracking calls, analyzing call data for trends and common system problems, and evaluating the quality of information systems through user-support call data