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Technical Product Support Spec...

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Job Summary

Company
Johnson Controls
Location
Fishers, IN
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4307_WD30049584184

Technical Product Support Specialist

About the Job

What you will do


 


The technical support specialist will interact with security sales and installation personnel via telephone and email to assist with specification, installation, operation, and troubleshooting of exacqVision hardware and software.


 


How you will do it




Ensure pre-sales and post-sale satisfaction with exacqVision products via telephone and e-mail communication with customers


Document all incoming inquiries and support cases


Support sales and customer applications


Test and or document digital video recording hardware and software












What we look for


Required



Advanced experience with computer networking


Ability to calmly and concisely communicate with customers


Ability to work with minimal supervision


AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology or related field.


Experience with MS Windows, Linux (Ubuntu), and PC platforms.



Preferred



Relevant job experience


Advanced Ubuntu Linux experience


IP Camera experience


Experience with digital video capture, compression, or streaming


Experience with CCTV security video systems.



Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsy








 

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