Requirements

• 3+ years in a technical support group
  
• 1+ years in a quality assurance group
  
• Basic knowledge of Linux operating system
  
• Ability to successfully resolve multiple issues concurrently
  
• Ability to communicate with internal groups
  
• Strong writing skills to track support requests and resolution
  
• Experience with supporting users in foreign countries is a plus
  
• Experience with the RT Ticket system is a plus

Responsibilities:

The ideal candidate will have previously worked within a technical support team. The engineer must be able to multi-task well; communicating with both remote users as well as the internal groups. The candidate should have a solid background creating and managing support documentation.