Technical Specialist

MSA, The Safety Company, is the global leader in the development, manufacture, and supply of sophisticated safety products, instruments, and services that protect people’s health, safety, and the environment.  Our company has an immediate need for a Technical Specialist II/III at our Corporate Center in Cranberry Township.

This position reports to the Manager, IT Support Center.  Specific responsibilities include, but are not limited to, the following:

·         Providing installation, configuration, testing, and troubleshooting of Computer Hardware and Software Applications for our Associates

·         Supporting Microsoft Operating Systems, especially Windows 7, Windows 2003, Windows XP and Microsoft Applications

·         Supporting Local Area Networks, Wireless Networks, and TCP/IP protocols

·         Provide Lotus Notes Client and Mobile Device Support/Administration

·         Manage work using issue tracking database and utilize database to analyze trends and recommend course of action to reduce incoming calls.

·         Proactively identify and resolve potential customer service problems.

·         Recommend and implement changes necessary to improve departmental processes and procedures to improve customer service.

·         Manage projects and provide input to develop global standardizations.

Special knowledge, skills and abilities required:

·         Proven analytical and troubleshooting skills with Microsoft Operating Systems, especially Windows 7, Windows 2003, Windows XP and Microsoft Applications

·         Proven analytical and troubleshooting skills relating to Hardware and Software

·         Excellent problem solving skills

·         Excellent communication skills

·         Proven ability to establish and maintain good customer relationships

·         Advanced knowledge of PC Imaging Processes and Software Deployment tools.

Education and experience required:

·         High School diploma

·         Specialist II - 5 years of help desk experience (An Associates Degree in Information Technology or related discipline can be substituted for up to 2 years of experience.)

·         Specialist III - 8 years of help desk experience (An Associates Degree in Information Technology or related discipline can be substituted for up to 2 years of experience.)

Preferred:

·         Bachelor's Degree in Information Science, Computer Science or related discipline

Please include salary requirements.

MSA offers an excellent compensation and benefits package, along with tuition reimbursement and the opportunity to be part of a world leader in protecting people’s safety and lives.

EEO   M/F/D/V

To apply for this position, Click here:

http://chqlnext1.msanet.com/Corporate/HR/jobpostings.nsf

       For more information about MSA, visit our website – www.MSANET.com