| 1- 4 years call center experience (4 years maximum). 4 year degree preferred. First line technical support of internal employees - basic to intermediate PC, networking, printing, and mainframe-related problem solving. | Complete Description:
Research, resolve and respond to questions received from customers. Ensure checklists for typical problems are current. Troubleshoot and restore routine technical service and equipment problems by identifying faults and symptoms using established processes and procedures. Maintain knowledge database and call tracking database to enhance
quality of problem resolutions. Provide guidance in resolution of application, hardware, and software problems. Perform Tier I and Tier II software and hardware support.
This is a 100% phone support position. This is for a 24x7 support center. Weekends and afterhours may be required for this position. | Behavior Characteristics:
C2 is required. Professionalism, Problem Solving Skills, & Self-Motivated | | |
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