- Job Status/Type:
Full Time, Employee - Job Category:
Customer Support/Client Care - Occupations:
Call Center;General/Other: Customer Support/Client Care;Technical Customer Service - Industry:
Computer Hardware;Computer Software;Computer/IT Services - Work Experience:
1+ to 2 Years - Career Level:
Experienced (Non-Manager) - Education Level:
High School or equivalent - Reference Code:
9649
Call Center Analyst
POSITION SUMMARY Responsible for performing over the phone support. Provide technical support in activities associated with the identification, prioritization and resolution of reported problems. Perform general maintenance tasks and resolves less complex IT problems immediately, while more complex issues are identified and escalated to a higher level of support. May involve use of problem management databases and proprietary help desk systems. PRINCIPAL DUTIES AND RESPONSIBILITIES · Provide first-level support and problem resolution for all users with hardware, software and application issues. · Perform software installs and configuration changes on multi-platform applications. · Perform general IT related maintenance tasks. · Escalate unresolved incidents to a higher level of support. This includes service that exceeds response times or any other issues that could impact customer satisfaction and/or business productivity. · Maintain a thorough working knowledge of the day-to-day operating environment, available tools, client applications and procedures related to client services. · Effectively present information and respond to questions from clients. · Handle stressful situations within time limitations and have excellent verbal and written communications skills. · Demonstrate excellent interpersonal and professional interaction skills. · Team player who has the ability to work effectively with all levels of company personnel. · Represent CompuCom in a professional and businesslike manner. · Perform other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities that are assigned to this position.
Job Requirements:
· A+ Required
· 1-2 Years of Customer Service/Call Center Experience
· Technical Associates degree a plus
· Knowledge and understanding of the XP operating system
It is the policy of CompuCom Systems, Inc. to provide equal employment for all persons regardless of race, color, religion, national origin, gender, age, country of origin, marital status, veteran status, disability status or sexual orientation. All employment decisions including recruitment, placement, transfer, promotion, training, compensation and termination will be made without regard to these factors. We are committed to an Affirmative Action Program that supports the employment and promotion of qualified women, minorities, individuals with disabilities, disabled veterans and Vietnam Era veterans.
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http://compucom.hrdpt.com/cgi-bin/pm/click.cgi?job_id=9649&site_id=123
