Company:

Visual
Network Design, Inc.

Company Profile:

Visual Network Design is a
leader in the Data Center Management Software space. VNDI has
developed the Rackwise™ Suite of innovative software technology for data
center visualization, documentation, modeling, analysis, and management. A
growing number of F1000 customers are using the Visual Network Design
software to manage their global data centers.

Job Title:

Technical
Support Engineer

Reports To:

Manager of Operations

Location:

Las Vegas, NV

Territory:

US

Business Process Experience
Preferred:

The
Technical Support Engineer is responsible for assisting internal and external
customers with the software builds (test & production) on virtual &
production machines, software upgrades, and other technically oriented
support activities.

Scope & Responsibility:

·        
Support
Development and Test teams by running and deploying product builds in the
test environment(s)

·        
Supports
Post Sales and Implementation teams  by
running and deploying production builds for external clients

·        
Manage
virtual servers and test environments

·        
Manage
technical aspects of production environment

·        
Assist
with integration and system testing

·        
Ensure
proper updates are made to technical documentation that affect or enhance technical
support

·        
Provide
technical support for any software, application, file or databases that
affect the company’s core software deliverables

Background/Experience Required:

·        
2
years of experience in Tier II customer support/capturing and responding to
issues via remote tools and in-person contact

·        
2
– 4 years of experience in technical support and research in a Windows Server
environment or data center

·        
1
year of experience in software testing

·        
Knowledge
of relational databases and virtual servers

·        
Knowledge
of data center power usage

·        
2
years of SQL and minor programming experience

·        
2
years of experience with data migrations and software installations

·        
Experience
using Windows IIS (internet Information Services) for building and
maintaining websites

·        
Flexible,
quick starter, ability to work with minimum direction managing multiple tasks

·        
Scripting
skills, InstallAware or any MS build experience is optional

.

Education Required:

Associates Degree with applicable
experience / Bachelors Degree in Computer Science, MIS, or other Technical
Discipline

Salary

DOE

Other Compensation:

TBD

Benefits:

Vacation, company paid holidays, medical, HSA,
401K.

Travel:

Less than 5%