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Desktop Support Analyst
Maintains, repairs, and troubleshoots desktop hardware and software packages. The ideal applicant will possess significant knowledge of Microsoft Windows operating systems, Microsoft Office suite, Adobe Acrobat; will learn and test applications in Windows 8, and will learn ACT. It would be helpful to have knowledge of legal software packages such as Worldox, Deltaview, and Innova, but not required. Working hours for this consultant/temp-to-perm position are between 11:00 a.m.-7:00 p.m.
Duties & Responsibilities
Ø Administer, configure, and troubleshoot networked PC desktops and laptops, network and local multi-function printers, TV tuners, email, and mobile devices at on-site and off-site locations.
Ø Resolve hardware and software problems of moderate to difficult scope and coordinate the resolution of more complex issues
Ø Respond to, and log all helpdesk support calls
Ø Standard configuration of desktop and laptop computers, printers, wireless cards, monitors and desk phones
Ø Install company-standard software such as Bloomberg, Reuters, Geneva, and MAS500
Ø Research and analyze technological advances and trends as they apply to or improve on daily business and efficiency
Ø Assist with general office-administrative duties, as well as equipment inventory and some server monitoring applicable to desktops
Ø Perform other duties as may be assigned by the IT Department at its discretion from time to time.
Amount of Supervision Required
Knowledge, Skills, and Abilities
Ø Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
Ø Proficient in operating system software; including Windows XP operating system, the Office 2003 suite, Outlook PST files, citrix administration), document scanning, Adobe Acrobat Professional, PCAnywhere, OmniPage Pro
Ø Strong knowledge of PC hardware, software, and network printers.
Ø Strong customer service skills, responsiveness, and strong desire to learn.
Ø Solid technical background, good oral and written communication skills, excellent problem-solving abilities and a proven commitment to customer satisfaction.
Ø Strong work ethic and professional attitude.
Ø Must have a solid technical background, good oral and written communication skills, excellent problem-solving abilities and a proven commitment to customer satisfaction;
Ø Must be able to prioritize and juggle multiple demands and deadlines.
Ø Must be able to work independently or as part of a team, to meet changing deadlines and shifting priorities as well as work weekends and stay late if necessary, and have the ability to work with minimum supervision.
Ø Strong work ethic and professional attitude is a must.
Ø Strong in adapting to a break-fix environment
Credentials and Experience
Ø 3 to 5 years of supporting desktop software and hardware in a finance, hedge fund, or legal environment.
Ø Bachelor’s degree in Information Systems or Computer Science, or certifications from a technical institute.
Ø A+ and /or MCP certifications