BeyondTrust Corporation, a pioneer in Least Privilege Management, enables enterprises to move beyond the need to trust users with excess privileges or administrator passwords.  BeyondTrust Privilege Manager was the first product to enable the security best practice of Least Privilege in Windows environments. Hundreds of organizations worldwide in industries such as financial services, healthcare, government and military rely on BeyondTrust to secure their enterprises.  

Level II Technical Support Engineer.

Objective: Provide high quality Technical Support to BeyondTrust clients, prospects, and internal employees via email and telephone inquiries.  

Duties and Responsibilities:

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  Respond to customer and client emails, phone calls, and internal staff requests in a professional and timely manner adhering to departmental and company guidelines
  
  
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  Triage and resolve issues relating to system configurations, user training, errors, connectivity, and application defects
  
  
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  On-site presentations to customers when necessary

Experience and skill Set::

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  Bachelor degree in computer science or engineering
  
  
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  Minimum 5 years experience in a customer support/ technical support role for a software company in a customer facing environment (internal and external)
  
  
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  Solid understanding of Windows networking and Active Directory
  
  
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  System administration/ support experience in Windows platform NT/2000/2003/XP/Vista
  
  
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  Ability to present technical concepts in a clear manner to clients though demos and proposals
  
  
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  Must be flexible and work well as part of a team
  
  
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  Configuring and troubleshooting networks
  
  
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  Excellent communication skills (both written and verbal)
  
  
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  Experience managing a team a plus

If you meet the above requirements and feel you would be a good fit for BeyondTrust, please apply above and include a Word resume.

BeyondTrust has won many prestigious awards including: 2009 Global Product Excellence Award – Customer Trust from Info Security Products Guide, 2009 Red Herring 100 Winner, 2008 InfoWorld Technology of the Year Award Winner – Best Product “Windows Client Security”. For a full list and more information; please visit our website at www.beyondtrust.com.