Job Summary
- Company
- Artisan Software Tools Inc
- Location
- Multiple locations
- Industries
- Computer Software
- Job Type
- Full Time
- Employee
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
Technical Support Engineer
About the Job
We are offering an opportunity to develop
your career in a dynamic, expanding company, in a stimulating role working
directly with many of the world’s leading engineering organizations.
Artisan® Software Tools is the world’s largest independent supplier of industrial-grade, collaborative modeling tools for complex, mission-critical systems and software. Artisan Software Tools has been a pioneer in UML based Software & Systems Modeling and Development tools for architects and systems and software engineers in almost every technical industry, including military/aerospace, automotive, railway, medical electronics, telecommunications and consumer electronics. Artisan’s products accelerate time-to-market and improve product quality while reducing risk. Our customers define systems and execute prototypes before actually building the hardware and software. They design their software intensive systems using an object-oriented approach, and automatically generate C, C#, C++ or Java code. Now that we are the largest independent supplier in the world, we are always looking for innovative and motivated individuals to join our team to keep us growing.
your career in a dynamic, expanding company, in a stimulating role working
directly with many of the world’s leading engineering organizations.
Artisan® Software Tools is the world’s largest independent supplier of industrial-grade, collaborative modeling tools for complex, mission-critical systems and software. Artisan Software Tools has been a pioneer in UML based Software & Systems Modeling and Development tools for architects and systems and software engineers in almost every technical industry, including military/aerospace, automotive, railway, medical electronics, telecommunications and consumer electronics. Artisan’s products accelerate time-to-market and improve product quality while reducing risk. Our customers define systems and execute prototypes before actually building the hardware and software. They design their software intensive systems using an object-oriented approach, and automatically generate C, C#, C++ or Java code. Now that we are the largest independent supplier in the world, we are always looking for innovative and motivated individuals to join our team to keep us growing.
Artisan’s customer support is considered the best there is, and that comes from hard work, attention to detail and an unwavering commitment to fix real world challenges faced by our customers. We offer challenging projects, a creative work environment and the fast-paced excitement of a rising, innovative company. Artisan is a private, employee-owned company with operations worldwide.
Description:
The Support Engineer will be responsible for all aspects of pre and post-sales support services of Artisan's product range to Customers, Partners, Distributors as well as Artisan's own sales teams.
The role will provide multi-level customer technical support. The position will be required to diagnose, reproduce and resolve software usage, configuration and network queries on Artisan products. The successful candidate will be first point of contact, for the regional sales and consulting teams.
Requirements:
Support Engineers must have excellent written and verbal communication skills and creative problem solving skills. The ability to work independently although still closely with other Artisan departments and clients is critical to this job position.
Windows system administration, TCP/IP, Client/Server configuration and general PC diagnostics and maintenance are a must. Experience of Active directory, Microsoft Exchange server and SQL Server Administration would be an advantage.
Understanding of SysML, UML, structured analysis and design as well as object-oriented analysis, design, and implementation preferred.
Experience in VB, Ada, C, C++ or Java strongly preferred.
BSc in Computer Science/Engineering or 4+ years direct-related work related experience.
USA citizenship is required. A security clearance would be an advantage.
Members of the Support team are expected to be versatile and often need to work outside normal working hours and with demanding timeframes.
Locations:
San Diego, CA or Dallas, Texas
Artisan offers a competitive salary and full range of employee benefits.
Company Tools
Contact Information
Artisan Software Tools Inc
