Technical Support Professional I

Tasks

As a Stream Support Professional (SP) or sales professional, you will:

• Spend most of your day on the phone helping customers solve a wide variety of technical problems and/or filling orders for products and offering suggestions that provide a more complete solution to their needs—some routine and straightforward, some complex and challenging.
• Work as part of a highly trained team of technical or sales professionals - interesting people from diverse backgrounds as unique as you are.
• Regularly access a state-of-the-art knowledge management database to research technical problems, offer advice to customers and help sell new products.
• Work in a friendly, fast-paced environment where personal initiative is rewarded.
• Be on the phone 7 hours a day and typically handle between 10 and 40 calls per day, depending on the products you support and the type of solutions you provide
• Have access to a technical specialist who can help you work through especially difficult problems, or sales trainers who can help you match products to solutions.
• Need to be at work on time, all the time, so that you're available when our customers call for help or products.
• Have to be well-organized and thorough in order to manage important details such as inputting customer data or completing sales orders.
• Be expected to meet high performance standards every day.
• Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
• Always be expected to provide world class customer service quickly and efficiently.

Characteristics

Successful SPs are individuals who:

• Enjoy helping customers work systematically through hardware or software problems and help customers understand the features and benefits of new products that best meet their needs.
• Enjoy the challenges of working with a wide variety of people.
• Have a strong desire to learn continually and grow professionally.
• Are comfortable having their performance measured every day.
• Are driven to master the products they're supporting/offering.
• Are comfortable communicating about technical matters in laymen's terms.
• Want to be part of an exciting, rapidly changing industry.
• Would like to develop their interpersonal skills, technical or sales consulting skills.
• Enjoy tackling tough problems and determining customers’ needs.
• Are comfortable working on a team learning from and supporting others.

Benefits

After you've proven yourself by meeting our high performance standards, you'll have an opportunity to:

• Work on other product teams when business conditions permit.
• Broaden your technical skills, communications skills, and your ability to gain additional knowledge and income by attending extracurricular training.
• Achieve advanced certification (technical).
• Participate in pay-for-performance programs (sales).