Clearwire is revolutionizing the way people get online by providing a wireless internet service that can be accessed anytime anywhere. In building this first of its kind mobile broadband network, we are looking for talented people to jump in, have a voice, and make a difference. Join the team that is creating the communication network of the future and lead your career down a path of vast opportunity!

Position Description:

Technical Support Representative


Clearwire is an exciting, growing wireless broadband business. We're seeking a Technical Support Rep to provide outstanding technical support for Clearwire customers.

• Advanced troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems, email and web services on customer’s software and hardware.
• Work effectively with team members to provide exceptional support for customers as well as internal clients.
• Astonish customers with friendly, fast, professional and knowledgeable customer support.
• Accurately track customer issues and resolution while proactively identify trends.
• Work within set key performance measurements defined by the leadership team.

Position Requirements
• Strong verbal and written communication skills
• Polite and professional demeanor
• Ability to quickly adapt to a dynamic environment and new technology of wireless broadband
• Excellent general customer service skills and a demonstrated technical aptitude
• Desire to exceed customer expectations and build a world class reputation for customer support
• General knowledge of personal computer hardware and software, Microsoft applications PC and Macintosh systems
• Experience with wireless routers, PC security/firewall software is beneficial but not required.
• Past customer service experience required

Successful candidates will possess the following:

• Basic TCP/IP knowledge including:
o Ping | Tracert | DNS resolution | ipconfig

• Ability to troubleshoot inbound and outbound customer calls Including:
o No radio signal |Computer setup | Identify and resolve Spyware and virus infected computers
o Basic networking knowledge
o Domain hosting, transfer and management experience
o Email setup
o Billing questions

• Experience configuring email clients including:
o Outlook Express
o Outlook 2000
o Outlook 2002
o Outlook 2003

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