The essential job duties and responsibilities include answering incoming calls in a technical call center. Troubleshoots product related issues to final resolve and researches information as needed.  Prepares warranty, parts, and replacement product orders and follows up accordingly.  Responds to incoming information requests via fax and e-mail. Participates in technical training classes, develops on-going understanding of product installation, operation, and troubleshooting techniques. Participates in customer handling courses, insuring that all communications are courteous, professional, and of the highest degree at all times.  Enters complete activity details into defective phone log or similarly assigned tracking mechanism.

The requirements for this position are the ability to cope in a fast paced technical support environment is paramount.  Minimum educational requirement is a high school diploma.  Two or more year technology degree would be a plus.  Minimum one year technical/customer service experience, preferably in a repair or support role required. Previous experience, required working on a PC with Knowledge of MS Office. Must be articulate, self-starter, team player, and enjoy working with people to resolve problems. Must be able to demonstrate excellent communication skills, both written and verbal. Must be ability to work a regular Monday thru Friday, with occasional Saturday rotation.

Hunter Fan Company is an Equal Opportunity Employer that offers full time associates a competitive salary and benefits package.  Qualified applicants should forward an up to date resume to:

hr@hunterfan.com

Attn: Heather Garces