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About Us
At Volt Workforce Solutions, we connect talented people with respected companies. Every day, leading global employers ask us to present them with talented candidates for their most in-demand positions. Volt offers you unique access to these employment opportunities, matching your skills with intriguing projects and cutting-edge technologies. Employment options - from contract and contingent, temporary-to-direct hire, and direct placement - are designed to support your availability and career requirements. Comprehensive benefits programs and training opportunities further empower employees to contribute their best ideas and insights.
With locations and opportunities across the U.S., Canada, Europe and Asia, Volt is a Fortune 1000 leader that has been helping leading companies locate the right people for over 50 years. To learn more about our diverse opportunities where your talents can make a world of difference, view our current postings below or connect with your local Volt office.
Volt Workforce Solutions, divisions of Volt Management Corp. and Volt Technical Resources, LLC.
Technical Support Reps and Sales Pros, Interviews starting soon!
Technical Support Reps and Sales Pros, Interviews starting soon!
Description:
"The best way to appreciate your job is to imagine yourself without one." - Oscar Wilde
For some, having to imagine yourself without a job is not required these days, it's reality.
RECESSION SHMESSION.....WE'RE HIRING!
Volt Workforce Solutions has partnered with a leading high tech company and we are hiring for call center agents. We are currently accepting applications for technical support representatives and for outbound sales pros.
Duties:
* Handles escalated questions via the telephone addressing both hardware and software related issues.
* Reporting/escalating issues through the appropriate channels.
* Effectively communicating information with his/her team members and customers alike.
* Diagnosing and providing a path to resolving various technical issues
* Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes.
* Interfacing with local team management and internal and external partners.
* Multitasking through multiple systems while troubleshooting with customers.
* Achieving call center metrics including average handle time, customer availability as well as schedule adherence and conformance.
* Additional responsibility as business needs dictate.
Requirements:
Various degrees of experience and education will be considered provided the candidate demonstrates the following skills:
Excellent Customer Service Skills
Strong written, verbal and organization skills
Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
Superior time management and prioritization skills
Technical Associate Degree and/or 2-3 years related experience in one of the following fields:
* Desktop Support
* Customer Service/Support Environment
* Information Technology/Help Desk
* Wireless voice/data technical support
Location: Austin, TX
Type: CONTRACT
Duration: 180 - 365 Days
Pay Rate: 12.00 - 17.00 Hourly DOE
Contact:
Volt Technical Resources
Volt Workforce Solutions
4210 Spicewood Springs Rd., Ste. 100
Austin, TX 78759
PH: 512/219-6070
FX: 512/219-6059
Connecting talented people and respected companies.
APPLY NOW
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Job Information
- Reference ID:
- 303729-7233-20-250047
- Company:
- Volt Workforce Solutions
- Location:
- Austin, TX 78759
- Status:
- Temporary/Contract/Project
- Salary:
12.00 - 17.00 Hourly DOE- Job Category:
- Customer Support/Client Care
Contact Information
- Company:
- Volt Workforce Solutions
- Address:
- 4210 Spicewood Springs Rd., Ste. 100
Austin, TX 78759
- Email:
- Apply by Email
- Phone:
- 512/219-6070
- Fax:
- 512/219-6059
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