Job Summary
- Company
- eTelecare is now Stream Global Services!
- Location
- Phoenix, AZ 85042
- Industries
- Telecommunications Services
- Job Type
- Full Time
- Employee
- Years of Experience
- Less than 1 Year
- Education Level
- High School or equivalent
- Career Level
- Entry Level
- Salary
- 11.00 - 11.00 USD /hour
Medical, Dental, 401K, PTO - Job Reference Code
- 004771
Technical Support Representatives
About the Job
Stream Global Services offers a unique approach to outsourced customer care. Instead of cutting costs by cutting corners, eTelecare creates value for our clients, their customers and our employees by investing to outperform. Onshore and offshore, we focus on oversight, performance and opportunities for breakthrough improvement in every aspect of our operations. The result is superior service, lower costs and a level of satisfaction that turns customers into champions for our clients.
At Stream, you'll be on the road to success. Our call centers are growing fast, and there are opportunities for advancement at every turn. Perform well and receive rewards as fast as lightning.
Technical Support Representatives at Stream work with cutting edge technology from one of the world's most innovative hardware and software manufacturers. We have an upbeat, professional environment that makes coming to work fun! Provide outstanding service and you will receive:
In person:
4611 E. Baseline Road
Phoenix, AZ 85042
Online:
www.stream.com/careers
An offer of employment made to any candidate will be contingent upon the satisfactory results of a background check. The background check may include one or more of the following: education verification, employment verification, criminal check, sex offender registry check and drug screen.
At Stream, you'll be on the road to success. Our call centers are growing fast, and there are opportunities for advancement at every turn. Perform well and receive rewards as fast as lightning.
Technical Support Representatives at Stream work with cutting edge technology from one of the world's most innovative hardware and software manufacturers. We have an upbeat, professional environment that makes coming to work fun! Provide outstanding service and you will receive:
- $11.00 an hour!
- Medical, vision and dental coverage
- 401K
- Personal Time Off (PTO)
- On-site game room, massage chairs and cafeteria
- Casual dress and friendly environment
You'll be assisting people all over the country, providing technical assistance, advice and solutions for their computer and wireless multi-media devices. You'll also offer service agreement options to customers.
It can be challenging work, but you'll be rewarded with bonuses for helping people quickly, professionally and making them smile.
A paid three-week program will help you get started. You will also learn while on the job. As a Technical Support Representative you must be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
Technical Support Representatives will also be responsible for accurately logging all interactions. Some representatives may make outbound calls to customers to provide status updates or follow-up on an unresolved case.
Stream is one of the most honored delivery centers in the world with over 100 awards globally.
In person:
4611 E. Baseline Road
Phoenix, AZ 85042
Online:
www.stream.com/careers
Qualifications:
*User-level knowledge of computer technology and mobile devices such as PDA's, smart cell phones, MP3 players, external hard drives, printers, Mac OS X (preferred), etc.
*Experience with computer based content management applications. Examples include Microsoft Entourage, Address Book, Windows, web browsing, email, various software applications, SAP, Outlook Express, Outlook, Web data bases, etc.
*Basic understanding of data storage, file systems, and optical media.
*Experience with digital content management such as photos, movies, and music.
*Excellent communication skills: written, verbal and active listening
*Ability to multi-task
*Strong interpersonal skills
*Good documentation abilities
*Solid organizational skills
*Ability to work in a team environment
*Detail orientation
*Friendly, upbeat personality that enjoys assisting customers
*Ability to work in a structured environment
*High school diploma or equivalent
*Dependability and shift flexibility are key
*Customer service experience
*Call Center experience a strong plus.
An offer of employment made to any candidate will be contingent upon the satisfactory results of a background check. The background check may include one or more of the following: education verification, employment verification, criminal check, sex offender registry check and drug screen.
Company Tools
Contact Information
eTelecare is now Stream Global Services!
