PARCELite Solutions is a division of TMSi, a national provider of 3^rd party Logistics services.  TMSi was named by inbound logistics as “Top 100 3PL Provider”.  We are seeking a talented Technical Support Specialist to join our IT help desk team in Oak Brook, Illinois.  Our values at TMSi are the foundation upon which we operate our business & service our customers.  We expect our associates at all levels to execute their daily tasks within our company’s value system.

The Technical Support Specialist works closely with end users of corporate information systems to provide front line technical support (to field locations or field users) for the resolution of operational and usability issues.  Provides effective, timely, and courteous problem resolution, effectively manages incoming issues from first contact through problem resolution and effectively utilizes appropriate tools and analytical skills in the rapid resolution of problems.

Duties include:

Ø  Provides tier 1 and tier 2 technical support to end users of corporate information systems applications as specified in Service Level Agreements.

Ø  Provides courteous and effective front line telephone support service in response to technical problems and questions.

Ø  Applies analytical skills to accurately assess incoming issues for escalation to the appropriate resolution level.

Ø  Uses personal analytical and troubleshooting skills to provide immediate helps and hints based on knowledge and previous experience with similar requests.

Ø  Effectively utilizes technical support center applications for accurate logging, tracking, and routing of requests and for efficient and responsive problem resolution.

Ø  Provides immediate and effective end user training as a part of problem resolution.

Ø  Proactively monitors corporate information systems as required. Reports problems to appropriate individuals.

Ø  Participates in personal and formal training exercises for the improvement of technical, analytical, and interpersonal skills.

Ø  Endorses and contributes to the realization of goals and values described in the department and group missions.

Ø  Seeks out ways to improve IT processes and capabilities. Executes these improvements as approved by management.

Ø  Must be able to lift up to 50 lbs.

Ø  Infrequent travel required.  

Qualifications:

3 to 5 years technical experience working in a help desk environment. Require a HS diploma or GED and a 2 year degree in Computer Science or Information Systems. Must have excellent interpersonal skills, excellent verbal, telephone, and written communication skills. Must be able to communicate technical information in a clear/concise manner to users of various levels of technical literacy. Must have excellent analytical skills for efficient problem diagnosis and resolution and be able to demonstrate technical literacy in the following areas:  

Ø  Local Area Network functionality including navigation and basic account administration.

Ø  Telecommunications and voice mail systems including basic account maintenance.

Ø  Desktop computer and peripheral hardware.

Ø  Desktop software applications.

Ø  Desktop operating systems.

If you meet the minimum qualifications above please submit your resume on line to Monster.com. No Phone Calls Please.

If you meet the minimum requirements above, are dependable, and wish to work with other great people, please apply on line, NO PHONE CALLS PLEASE.

All offers of employment are contingent upon passing a background investigation and drug screening.

EOE/M/F/D/V