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Confidential Posting
Job Summary
- Location
- Dallas, TX 75247
- Industries
- Computer Software
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Salary
- $40.00 - $48,000.00 /year
Technical Support Specialist
About the Job
Job Purpose:
Maintain multiple customer networks and uptime
Duties:
* Identifies architectural requirements by interviewing customers; analyzing applications, programming, and operations; evaluating existing and proposed systems; recommending solutions to infrastructure.
* Establishes and upgrades system by planning and implementing desktop rollout projects; installing hardware and software.
* Maintains installation records by documenting procedures used.
* Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training users.
* Improves system performance by investigating current environment; recommending solutions; integrating standard solutions.
* Maintains quality service by defining desktop standards; establishing and enforcing organization standards.
* Maintains technical knowledge by attending educational workshops; reviewing publications.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Problem Solving, Informing Others, Quality Focus, Networking Knowledge, System Administration, People Skills, Software Maintenance, Software Performance Tuning, Documentation Skills, Software Requirements, Reporting Skills
Software Requirements:
Centricity Practice Manager, Microsoft SQL, Microsoft Exchange 2007/2010, Cisco IOS, Cisco ASA, Windows 7, Windows Server 2008, and VMWare
Maintain multiple customer networks and uptime
Duties:
* Identifies architectural requirements by interviewing customers; analyzing applications, programming, and operations; evaluating existing and proposed systems; recommending solutions to infrastructure.
* Establishes and upgrades system by planning and implementing desktop rollout projects; installing hardware and software.
* Maintains installation records by documenting procedures used.
* Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training users.
* Improves system performance by investigating current environment; recommending solutions; integrating standard solutions.
* Maintains quality service by defining desktop standards; establishing and enforcing organization standards.
* Maintains technical knowledge by attending educational workshops; reviewing publications.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Problem Solving, Informing Others, Quality Focus, Networking Knowledge, System Administration, People Skills, Software Maintenance, Software Performance Tuning, Documentation Skills, Software Requirements, Reporting Skills
Software Requirements:
Centricity Practice Manager, Microsoft SQL, Microsoft Exchange 2007/2010, Cisco IOS, Cisco ASA, Windows 7, Windows Server 2008, and VMWare
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