We are looking for Technical Support Specialists to work in our customer support team in Dublin, OH for the following shift: 11:00 AM - 8:00 PM, Monday through Friday.   

Key Responsibilities Include:

Providing technical support via telephone and email for Veeam Software’s client
Analyzing, diagnosing, troubleshooting and providing solutions to software product problems and questions

Communicating effectively with Sales Representatives

Building and maintaining strong customer relationships

Monitoring ticket queues and documenting work related to assigned cases and tickets

Contributing to ongoing documentation in an effort to build Veeam’s knowledge base

Skills and Requirements:

Must have server administration experience in a Windows environment

VMware or Microsoft virtualization technology experience is strongly desired

Microsoft Operations Manager (MOM), Systems Center Operations Manager (SCOM) and HP OpenView Operations experience strongly desired

Must have excellent communications skills (verbal and written)

Must have demonstrated customer support experience

Must be able to work independently in a fast-paced environment

Veeam Offers:

Competitive salaries commensurate with experience

Health insurance begins the first day of employmen

Modern, energetic working environment

Qualified candidates should submit resumes and salary requirements. 

EOE/M/F/V