To apply to this position.  Please visit  http://jobs-stanleyassociates.icims.com/jobs/9351/job

Named to FORTUNE® magazine's list of the “100 Best Companies to Work For” from 2007 through 2009

Stanley (NYSE: SXE) is a provider of information technology services and solutions to U.S. defense and federal civilian government agencies. Stanley offers its customers systems integration solutions and expertise to support their mission-essential needs at any stage of program, product development or business lifecycle through five service areas: systems engineering, enterprise integration, operational logistics, business process outsourcing, and advanced engineering and technology. Headquartered in Arlington, Va., the company has approximately 4,800 employees at over 100 locations in the U.S. and worldwide. Stanley has been recognized by FORTUNE® magazine as one of the “100 Best Companies to Work For” from 2007 through 2009. Please visit www.stanleyassociates.com for more information.

The successful candidate will join the Information Technology Department as a member of the Corporate Helpdesk team supporting our Huntsville, AL office and reporting to the Helpdesk Supervisor. The Corporate Helpdesk is responsible for end-user support including client-side hardware, software, and peripherals. The candidate will primarily be responsible for documenting and resolving end-user requests from employees at the Huntsville, AL office. The candidate will also be responsible for supporting the Corporate Help Desk team in documenting and resolving end-user requests from employees at other Stanley sites and customer sites.

Specific Duties:

• Provide timely and effective phone support (to all locations) and desktop support as appropriate.
• Assist users in identifying and resolving OS and application related problems.
• Install, upgrade and troubleshoot computer hardware and installed desktop applications.
• Install and configure non-baseline software applications for new user PCs using the established standards and procedural documentation.
• Consistently and accurately track, update, and close assigned support requests using IT’s call-tracking software.
• Work within established inventory processes to ensure accurate and efficient inventory management for desktops, laptops, printers, scanners and all other client-side technology.
• Coordinate closely with the IT Asset Management Specialist to ensure accurate shipping, tracking, receiving and documenting of software and hardware.
• Support client hardware/software upgrades and migrations as directed by the IT Operations Director.
• Perform other duties as assigned by the Helpdesk Supervisor and other IT Operations Management in support of the customer.

High School Diploma or GED Equivalent and minimum of 4 years of directly related work experience in an IT support position (technical helpdesk/support center, end-user training, etc.) with at least 2 years in a formal helpdesk organization required.

Additional Requirements:

• Ability to successfully complete the Stanley Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
• Ability to work independently while coordinating with the Corporate Help Desk team when necessary.
• Ability to follow and enforce Corporate IT policies.
• Ability to travel up to10% of the time in support of rollouts and other projects at various Stanley sites.
• Excellent oral and written communication skills.
• Excellent listening and troubleshooting skills.
• A commitment to consistently providing superior customer service.
• Ability to multi-task and prioritize work in an organized and efficient manner with minimal supervision.
• A thorough understanding of PC hardware and OS architecture.
• Proficiency using and supporting Microsoft Office products.
• Experience using various types of remote control and call-tracking support tools.
• Ability to work successfully in a team environment.
• Must possess a clear and articulate speaking voice and have excellent hearing, as 50-75% of support work will be done over the phone.
• Flexibility to work overtime and on weekends in support of special projects and rollouts.
• The ability to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.