About NCR

NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the world's first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology.

Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves the travel, healthcare, food and hospitality, entertainment and gaming, and government and public sector industries. Recognizing that more consumers favor self-service as part of their everyday lives, NCR has taken the lead in offering the "anywhere, anytime" convenience that today's consumers demand.

Help lead the way to the next generation of self-service technology by revolutionizing how consumers interact with businesses around the world.

Technical Support Specialist

Position Summary:

 

Technical Support Specialist to maintain and develop patient centric Self-Service Kiosk and Online Solutions for healthcare industry based on the diverse requirements. 

 

Technical Support Specialist will work directly with customer to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer’s problems.  Technical Support Specialist will be responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer’s problem. 

 

When appropriate, the Technical Support Specialist will perform additional troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.  The number and type of systems and customers supported will be dependent on the candidate’s technology, product knowledge, and project management skills.

  

Key Areas of Responsibility:

 

         Analyze various software related issues and provide appropriate feedback to the project managers and customer.

         Customer Facing: Need to interact with the customer for all software issues.

         Software Construction - Construct software as per requirements and design while maintaining adherence to source/build control procedures and coding standards and change management procedures using Microsoft development tools – Visual Studio.

         Maintain, develop and execute software test plans, procedures, test applications and test cases.

         Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software based system maintenance and tracking tools.

         Analyze, design and implement software mechanisms to improve code stability, performance and reusability.

 

Basic Requirements:

 

         Minimum 3 years of n-Tier development on .NET, Java platform and windows based applications.

         2 years of experience in developing ASP.NET applications using C#.NET, JavaScript and AJAX technologies.

         2 years of experience in developing Java applications using Flex, Action Script

         Programming skills in Microsoft SQL Server 2000/2005 stored procedures, triggers and complex SQL queries.

         Programming, OOA, design patterns and application development experience.

         SOA, Web Services, SOAP, SQLXML on .Net platform.

         Experience with .NET security model and developing ActiveX controls.

         Experience with Spring Framework, Spring Web Services, Tomcat, Eclipse.

         Degree in Computer Science or a closely related field, or equivalent work experience is preferred.

 

Preferred Requirements:

 

         Knowledge of HL7 message types, trigger events, data types a plus.

         Exposure to Hospital, Practice Management and EMR Healthcare Information Systems from different vendors a plus.

         Excellent communication, analytical and problem solving skills.

         Ability to evaluate technical options and make decisions.

         Any certifications are a plus.

         Professional certifications in .Net and Java technologies.

 

**Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

 

Statement to Third Party Agencies:

 

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list.  Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.   NCR is not responsible for any fees or charges associated with unsolicited resumes.

 

EEO Statement:

 

NCR is an equal opportunity employer.  It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.

Diversity
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

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