|

Get new similar jobs by email for

Technical Support Specialist

By continuing you agree to Monster's Privacy policy, Terms of use and use of cookies.
Monster
 

Confidential Posting

 
 
 

Job Summary

Location
Placentia, CA 92870
Industries
Computer Hardware
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Education Level
Some College Coursework Completed
Career Level
Experienced (Non-Manager)

Technical Support Specialist

About the Job

Job Summary: Thin Client and Zero Client hardware manufacture is looking for an experienced Technical Support Specialist. The specialist will make a best effort to resolve customer hardware and software issues via phone or email, as well as, internal hardware and software issues.

Duties and Responsibilities:
-Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
-Research, test, and answer questions and provide solutions to customer problems.
-Process and track Return Material Authorizations.
-Provide remote training to clients in the use of system and applications.
-Maintain customer database including call logs and current customer information.
-Escalate complex problems to development and monitor the output to keep the customer informed.
-Contribute to hardware and software testing for quality assurance.
-Perform other IT related duties, and projects as assigned.

Skills and Qualifications:
-Knowledge of system principles, theories, concepts, and Thin Client, PC, Server and networking technologies.
-Organizational skills
-Familiarity with the following: SQL, HTML, MS Office, CRM systems, Adobe Acrobat, Illustrator, Linux, Windows Embedded System, Citrix and VMWare.
-Excellent English (bi-lingual a plus) verbal and written communication skills, and technical writing, knowledge base article creation is a plus.
-Strong attention to detail.
-Experience in customer/client facing interaction.
-Customer service skills

Educational Requirements:
-2 or more years of college education in related concentration and 2 or more years work experiences in related field
 

Job Tools

Quantcast