Position Summary

The Technical Support Specialist works within the Support group to provide second-level technical support on production software.

The Technical Support Specialist is a problem-solver whose knowledge, experience and skill set will provide a valuable bridge between customer support, technical operations, client implementation and product development.

The successful applicant will have an absolute passion for customer satisfaction and be able to work under tight deadlines.

Responsibilities

·         Provide second-level technical support for GovDelivery production software

·         Participate in rotating on-call application support

Candidate Requirements

·         Technical degree in Computer Science or related field (2 yrs) or equivalent experience

·         Excellent organization skills

·         Technical customer support experience

·         Strong communication skills

·         Experience working with the UNIX command line

·         Experience working with databases

·         Self starter

Secondary Candidate Requirements

·         Experience working with enterprise SaaS or web-hosted software

·         Experience with Email technologies on the server and client side

·         Experience with scripting languages in UNIX

·         Experience with a ticketing system such as SalesForce or JIRA

·         Experience in the Java or Ruby programming languages

·         Experience in advanced HTML methods

Company Summary

GovDelivery is the world’s leading e-mail subscription management system designed specifically for the public sector.  It empowers organizations to provide citizens with better service and access to relevant information by proactively delivering new information through e-mail, wireless alerts, and RSS.  GovDelivery is used by over one hundred public sector organizations worldwide, including the FBI, Center for Disease Control, Social Security Administration, U.S. Departments of Defense, Labor, State, Agriculture, Transportation, and Commerce; U.K. Parliament; Washington, D.C.; Orange County, CA; the cities of St. Paul and Minneapolis (MN); Tri-County Metropolitan District of Oregon (TriMet); and many other cities, counties, state agencies and transit authorities across the country. 

GovDelivery is an equal opportunity employer.