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Technical Team Lead Controls


Job Summary

Johnson Controls
Victor, NY
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Technical Team Lead Controls

About the Job

What you will do


Under minimal direction, conducts preventive maintenance,
repair, and installation, replacement of outdated equipment as well as
commissioning of highly complex systems (including detailed troubleshooting).
Recognized as the technical leader, coach and mentor on the local customer site.
Responsible for high levels of customer satisfaction through direct, on site,
customer interface. Provides consultant level services for the customer related
to building automation systems and ensures ultimate customer satisfaction levels
with assigned customers. Provides consultative services and recommendations for
system improvements to customers. With a high level of complete technical
competence, mentors lower level Controls Technicians and mechanical labor on
building automation activities. Properly completes all required project and
service documentation.


How you will do it


  • Recognized as the technical leader in the local
    customer site for the controls areas. Supports all customers, as needed, through
    technical expertise of equipment and systems. Escalation point on technical
    issues and coach for lower level Controls Technicians. Provides on-the-job
    training and mentorship for Controls Technicians.

  • Diagnoses and repairs complex control system
    malfunctions requiring extensive knowledge of a variety of electronic or digital
    controls systems and ability to test and write modifications in multiple
    languages of systems software.

  • Provides solutions to very complex control system
    problems by either troubleshooting the system, or advising others on how to
    resolve problems. Requires thorough understanding of systems software and
    ability to write or recommend modifications to programs as needed.

  • Adheres to all Johnson Controls and customer safety
    standards. Provides safety leadership and instruction to all controls
    Technicians in the branch. Provides safety awareness and instruction to
    subcontractors on Johnson Controls work sites.

  • Participates in assisting management with controls
    technician performance reviews.

  • Regularly provides input on development and training

  • Communicates with customer upon arrival and before
    leaving the work site. Ensures high levels of customer satisfaction. Meets
    regularly with customer to become familiar with operating problems. Keeps
    customer informed on the nature of service provided outstanding issues and
    recommends system enhancements, upgrades, and or repairs.

  • Identifies parts required for service delivery,
    including part numbers, and orders parts through centralized

  • Manages assigned work to meet professional
    execution, of time and customer satisfaction.

  • Reports problems or changes to management
    immediately. Interfaces with branch manager, service team manager, service
    project manager or subcontractors on projects to coordinate activities as
    required in an ethical and professional manner.

  • Provides sketches of field changes and discrepancies
    for engineering corrections and drawings.

  • Serves as an internal resource on technical issues,
    and viewed as an expert in given fields by both employees and

  • Trains the customer in control systems operations.
    Delivers manuals and documentation to the customer for training needs as

  • Conducts extensive self-study (reading, research and
    practice) to improve and maintain technical proficiency in company's product
    lines. Completes certifications as required by the company.

What we look for


  • Vocational School four year program or diploma in
    electronics, electro-mechanical systems, computer technology, air conditioning
    or similar field or equivalent.

  • Minimum of ten years directly related work

  • Minimum of five years demonstrated leadership

  • Able to act independently and to coordinate the work
    of other employees and contractors on a customer site.

  • Effective interpersonal skills to represent the
    company to customers and other outside contacts. Able to explain technical
    information to technical and nontechnical people.

  • Achieved the highest level of certification on at
    least two different product lines produced by Johnson Controls or third party
    controls and integration.

  • Associate or Bachelor degree in Mechanical
    Engineering, Electronics, Electrical Engineering or Internet Technology

What we look

Bachelor’s degree in engineering or an Associate’s degree
with equivalent related work and engineering experience. Five years experience
in security industry and trade labor with proven project management experience.
NISET level certification preferred. Proven team leader capabilities and
supervision experience. Able to effectively represent Johnson Controls and
communicate with others at varying technical levels. 

Johnson Controls is an equal
employment opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, protected veteran status, status as
a qualified individual with a disability, or any other characteristic protected
by law. For more information, please view EEO is the Law. If you are an individual with a
disability and you require an accommodation during the application process,
please visit www.johnsoncontrols.com/tomorrowneedsyou.


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