Inspired imagination and achievement. That's what distinguishes the Lockheed Martin career experience. We invite you to explore opportunities with a systems integration leader that is all about defining the future with the technical solutions that change our world in real and measurable ways. At Lockheed Martin, what you achieve makes a difference on a global scale.
You will join those who are making our world safer, smarter and better in areas as diverse as aerospace, commercial information management, intelligent transportation systems business enterprise solutions, software and systems development and beyond. Lockheed Martin technology is there at the moment of truth for some of our most vital institutions on earth. You can be too. Achieve all you can imagine with a Lockheed Martin Career.
Technical Trainer
Description:
Litigation Support User Trainer / Senior User Support. Reports to Senior User Trainer/Help Desk Supervisor, or Lead Project Manager. Provides application and on-site support and training to end users. Assists in setting up and operating end user support programs for major applications in support of specific projects. Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. Maintains help desk traffic tickets and reports. Organizes, prepares, schedules and conducts training sessions. Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/ document center orientations, etc. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials; arranges for use of training facilities, for access to appropriate applications, etc. oversees help desk operations, including answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff. Provides search, retrieval, and reporting support to client attorneys. Receives requests and translates them into effective search strategies. Designs appropriate output formats, assists users in constructing and refining queries and helps resolve problems related to accessing databases.
Qualifications:
Required:
* 2 years providing direct end user support in a help desk environment.
* 1 year teaching / training experience.
* Hands on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
* Expert user of Government's word processing, spreadsheet, and email systems.
* Excellent oral and written communications.
* Ability to obtain a NACI Clearance required.
Desired:
* Direct end-user support, including both telephone and on-site assistance to users.
* 1 year litigation support experience.
* Experience with DOJ office automation environments
* Experience with eDiscovery tools such as Concordance, ICONNECT, CaseMap and Summation
* Training experience preferred
Salary/Benefits: > $50,000
A Total Value package.
There is much to be said about the Lockheed Martin
Total Value
package. Part of the package involves a commitment
to develop
top talent from within as well as provide access
to a wide range
of training programs and services. There is also
the opportunity
to work in exceptional environments marked by:
Project
Significance * Quality People * Recognition *
Learning and
Development * Internal Career Mobility *
Competitive Pay * and
Excellent Benefits.
A commitment to your work/life balance.
Part of the Lockheed Martin experience includes a
focus on
work/life satisfaction. We offer programs and
policies that
include: Flexible/Alternative Work Schedules and
Casual Dress
at many locations * Telecommuting * Tuition
Assistance *
Employee Assistance Program * Fitness Centers *
Birth/Adoption
Leave * Domestic Partner Benefits * and Adoption
Assistance.
Job Location: 1025 Vermont Ave, DC
Job Number: 143583BR
Company Profile:
At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.
We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.
Exceptional choices in careers, challenges, and locations across the nation.
Lockheed Martin Aeronautics Company
Join in designing, building and supporting the world's most sophisticated military aircraft. Your involvement may include: The multiservice F-35 Joint Strike Fighter (JSF) * The proven multirole fighter, the F-16 *
Lockheed Martin Space Systems
Lay the foundation for future space systems. A sampling of programs includes: The world's most powerful and advanced telecommunications satellites for government, civil and commercial interests *
Lockheed Martin Electronic Systems
Pioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions *
Lockheed Martin Information Systems & Global Services
Delivers world-class solutions and advanced technology globally across a broad spectrum of domains.
Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.
An Equal Opportunity Employer.
We are an Equal Opportunity Employer. A Drug free workplace with
Pre-Employment Screening.
