Serco North America is a leading provider of highly innovative, fully integrated solutions in information technology, professional services, human capital management, engineering and logistics, national security, and intelligence. By “bringing service to life,” we transform how our clients achieve their missions.

The recent acquisition of SI International, a premier provider of information services, technology, and network solutions, provides an even stronger platform from which we now serve every branch of the military, numerous federal agencies and the Intelligence Community.

Together, our exceptional staff improves services by managing people, processes, technology, and assets more effectively. And, we help instill a more stimulating, high-performance culture where people feel they can really make a difference.

Headquartered in Reston, VA, Serco NA has approximately 11,500 employees, annual revenue of $1.3 billion and is part of a $5 billion global business that has helped transform government and public services around the world.

Technical Writer, Army (32171)

Description

Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. May require a bachelor's degree in a related area and 0-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Please note this is a 4 to 5 month contract position.

The candidate will work within a large team to prepare performance support tools including standard operating procedures, Frequently Asked Questions, and instructional material. 

1. Proven ability to write detailed, user-friendly operating procedures for transactional and conceptual processes.
2. Experience creating/managing multiple procedural documents simultaneously.
   1. Experience interpreting flowcharts and converting them to text-based explanations.
   2. Excellent writing and spelling skills.
   3. Ability to work as part of a highly-structured team.

10. Desirable, but not essential:  Experience creating and/or managing Communities of 

      Practice or learning portals (COPs).

11.  Desirable, but not essential:  Experience creating performance support tools.

Serco recognizes that it takes a diverse workforce with unique talents and perspectives to solve the challenging problems of our clients. We invite you to become a part of our dynamic team.