Telecom Architect
Education:
 Bachelor's Degree
Status:
 Full Time, Employee
Experience:
 5+ to 7 Years Location: Minneapolis, MN 55305
Job Category:
IT/Software Development
Company Overview:

If you need to know exactly where you’ll be in 10 years, you can stop reading right now. But, if you want a huge challenge, with the opportunity to quickly create a new level of success for yourself, then read on...

This company is unlike any place you will ever interview. It requires a unique kind of individual that thrives on challenge, innovation and results. Look at our environment. The ratio of giant Sharpies and highly caffeinated coffee per person is staggering. The acreage of white boards is off the charts.

We create innovative ways for traditional media to grow with non-traditional advertisers. Every day our work in television and radio introduces new mountains for us to climb. We win. We lose. And we never stop learning.

Over the past 12 years, Marketing Architects has become the leader in the field of creating, placing and managing direct response radio and television campaigns. We recognize that this place isn’t for everyone. But if you’re looking to join a group of eclectic people bent on doing things differently, we say welcome home.

Position Overview:


We’re offering a very creative call center telephony guru the opportunity to change the world of Self-Service Call Automation.  Our response driven advertising drives telephone calls from consumers all over the country for all types of products.  We manage a one-of-a-kind self-service telephony solution.  Its sole purpose is to turn the calls we generate into sales for our clients.  We require a superstar who can take their proven knowledge of killer applications and combine it with our revolutionary technology to ensure every call answered rings the cash register of our clients.  The perfect person for this position is an outside-the-box powerhouse who knows how to craft brilliant self-service experiences.  Responsibilities include:





  • Design, development and testing of voice response applications.  Including call flow, grammar design, error handling and creating best practices.


  • Administration of software and hardware telecom systems.


  • Monitor and maintain performance of our proprietary telecom solutions.


  • Coordination with internal technology teams to insure a secure, robust, scalable production environment progressively integrated with other corporate information systems.


  • Various reporting on all telecom systems employed.

 


Qualifications:




  • 4+ years experience in a call center or telecommunications environment.


  • 2+ years experience in designing, implementing and reporting on self-service solutions.


  • 2+ years experience with a call flow tool such as Periproducer, Script Builder, Dialog Designer, Visual Voice, or InVision.


  • Development and message exchange languages and protocols (SQL/ODBC, XML/VXML)


  • Bachelors Degree in psychology and computer science preferred.


  • Demonstrated excellent verbal and written skills required.

 

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