AMTEL is a leading Global Telecommunications Expense Management (TEM) company based in Santa Clara, CA.  Our award winning SaaS based software platform is used by global companies for managing their entire Telecommunications and Mobility Procurement, Inventory & Invoicing.

The job involves working with global enterprises for their Telecom, Mobile, Wireless Billing management using our software platform.

Duties:
* Reconciles Telecom billing accounts by maintaining billing system; processing bills; resolving billing problems.

* Maintains Mobile billing system by entering and updating tables, rate plans, system configurations, and new product definitions; coordinating procedures with system engineers.

* Verifies Telecom bill processing and accounts by preparing audit schedules; conducting audits.

* Improves billing system by recommending system and information enhancements; approving acceptance testing.

* Protects company telecom assets by investigating unusual changes in account bills; recommending blocks on accounts.

* Serves customers by evaluating customer disputes regarding charges; providing explanations.

* Prepares billing reports by collecting, analyzing, and summarizing data and trends.

* Updates job knowledge by tracking and understanding emerging practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Customer Service, Customer Focus, Data Entry Skills, Documentation Skills, Telephone Skills, Functional and Technical Skills, Objectivity, Problem Solving, Verbal Communication, Listening, Reporting Research Results

The job is located on site at Amtel corporate office in Santa Clara, California.  There is no telecommuting available at this time.

No attachments please. No phone calls please.