Job Summary
- Company
- Kyocera - Image 2000
- Location
- Van Nuys, CA 91405
- Industries
- Printing and Publishing
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Some College Coursework Completed
- Career Level
- Manager (Manager/Supervisor of Staff)
Telemarketer/Marketing Manager
About the Job
Job Purpose:
Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff. Ensures accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
Duties:
* Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
* Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
* Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
* Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
* Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
* Provides information by collecting, analyzing, and summarizing data and trends.
* Protects organization's value by keeping information confidential.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Accomplishes marketing and organization mission by completing related results as needed.
Provides feedback to telemarketers by monitoring calls; monitoring
feedback for external vendor programs; conducting monthly help sessions.
Determines telemarketing quality standards by studying inbound and
outbound calls and customer service presentations; conducting test
calls to telemarketing service representatives on new products.
* Verifies telemarketing results by measuring skills in use of scripts,
product knowledge, sales and service ability, greeting, diction,
listening, etiquette, objection handling, efficiency, and courteous
close of call.
Skills/Qualifications:
Marketing Concepts, Positioning, People Management, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services, Listening,
Internal Communications, Customer Service, Performance Management,
Teamwork, Quality Management, Supervision, Motivation for Sales,
Telemarketing, Telephone Sales, Product Knowledge
Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff. Ensures accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
Duties:
* Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
* Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
* Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
* Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
* Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
* Provides information by collecting, analyzing, and summarizing data and trends.
* Protects organization's value by keeping information confidential.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Accomplishes marketing and organization mission by completing related results as needed.
*Hire, train and grow a telemarketing group.
*
Provides feedback to telemarketers by monitoring calls; monitoring
feedback for external vendor programs; conducting monthly help sessions.
*
Determines telemarketing quality standards by studying inbound and
outbound calls and customer service presentations; conducting test
calls to telemarketing service representatives on new products.
* Verifies telemarketing results by measuring skills in use of scripts,
product knowledge, sales and service ability, greeting, diction,
listening, etiquette, objection handling, efficiency, and courteous
close of call.
Skills/Qualifications:
Marketing Concepts, Positioning, People Management, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services, Listening,
Internal Communications, Customer Service, Performance Management,
Teamwork, Quality Management, Supervision, Motivation for Sales,
Telemarketing, Telephone Sales, Product Knowledge
Company Tools
Contact Information
Kyocera - Image 2000
