PLEASE NOTE THAT WE DO NOT HIRE SMOKERS.

Summary:  Offers and sells travel products over the telephone by performing the following duties.

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

Answers inbound sales calls and completes booking following established script and protocol.

Maintains or exceeds established Call Center conversion and productivity standards.

Accurately enters customer information and completes booking while maintaining established Call Center quality standards.

Makes outbound calls to follow-up with and book prospective customers.

Maintains up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions. 

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Responds promptly to customer needs.

Interpersonal - Keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification;

Responds well to questions.

Team Work - Contributes to building a positive team spirit.

Organizational Support - Follows policies and procedures.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

Initiative - Asks for and offers help when needed.

Motivation - Measures self against standard of excellence.

Professionalism - Treats others with respect and consideration regardless of their status or position.

Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Strives to increase productivity.                                

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Requires proficiency in data entry/keyboarding.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Depth perception and Ability to adjust focus.

ABOUT Vantage Travel:

Vantage Deluxe World Travel (www.vantagetravel.com) is a leading direct marketer of travel programs and tours with over $150 million in annual revenues. Since its inception in 1983, the company has escorted more than 500,000 mature travelers around the world. 

At Vantage, we believe our value is in our people who consistently bring innovative thinking, pioneering leadership and best of all cutting-edge solutions.  Vantage creates and markets our own travel programs - offering our deluxe trips exclusively to mature individuals as well as members of prestigious alumni, professional and fraternal groups around the country. We're highly respected for what we do - and growing substantially every year.

As we continue to grow and thrive, we will need a steadily growing number of talented professionals to joins us. Our work environment emphasizes personal initiative, original thinking - balanced by an appreciation for the concept of teamwork - and growth through experience and outside training resources. Outstanding opportunities are available to those who meet Vantage's high standards.