Senture is currently seeking Telesales Agents.  Specific job responsibilities include:

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  Answers customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.


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  Documents each customer’s inquiry information into a database. 


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  Verifies customer’s information, making corrections and updates as needed.


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  Actively listens to recognize opportunities to offer additional information to customer, ensuring that each person who calls receives as much information about client-specific needs as possible.


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  Follows up with callers as necessary.


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  Uses statistical contact center data to make improvements in performance. 


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  Outbound calling for surveying to obtain client-specific information.

Qualifications

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  Must be fluent in English (both verbal skills and writing skills). 


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  High school diploma or equivalent.


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  Minimum of two years’ experience in a telesales environment.  


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  Must meet work deadlines, have regular attendance, good interpersonal skills, ability to work with a team, ability to multi-task, operate a PC, use Internet search engines and computer systems, and specialized telephone systems. 


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  Must have reliable transportation.


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  The job requires the ability to sit for extended periods of time. 

Senture is a full-service solutions provider with operations headquartered in London, Kentucky.  Service offerings include 24/7/365 inbound and outbound contact center support, help desk, fulfillment, order processing, and warehousing to a host of clients in the federal, state, and commercial sectors.  Senture has offices in Kentucky, Florida, Tennessee, and Virginia.  For more information visit http://www.senture.com .  EOE