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| Telesales Manager, U.S. |
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| Company: |
Expedia, Inc. |
Location: |
Newton, MA 02464 |
| Status: |
Full Time, Employee |
Job Category: |
Customer Support/Client Care |
| Occupations: |
Call Center;General/Other: Customer Support/Client Care |
Career Level: |
Manager (Manager/Supervisor of Staff) |
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545.11738,545.11898 |
Industry: |
Internet Services |
| Education Level: |
Professional |
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Req ID: 10998
Required Education: Not Indicated
Required Experience: 5-7 Years
Description:
We are looking for an inspiring Telesales Manager to build, manage and motivate a team of telesales executives. S/he will be comfortable leading by example and achieving challenging goals with that team.
This role requires a proactive, motivated, organized, target-driven candidate who is able to work well in a fast-paced, team-oriented and entrepreneurial environment.
The Telesales Manager will combine excellent sales and communications skills with good relationship building skills. S/he will have a strong background in telesales and business development, with a track-record of hitting goals.
The role will report to the Commercial Director and will be responsible for helping the team to achieve individual and team revenue targets as part of the launch of a major new initiative for TripAdvisor.
Responsibilities
- Manage, grow and motivate a small team of telephone sales executives
- Drive the sales of annual subscriptions to target segments
- Achieve specific revenue goals through direct reports
- Design a working environment that rewards achievement and makes individuals want to come to work each day
- Ensure focus on agreed goals
- Put in place tools to ensure efficient functioning of the team
- Coordinate the answering of inbound email and telephone enquiries regarding our owner direct commerce placements
- Lead by example through canvassing to prospects and clients
- Ensure that team always has lists of target leads for outreach efforts
- Constantly monitor team and individual performance
- Mentor, train and coach individuals to sales success
- Create a sense of purpose and urgency
- Other duties, as necessary, to ensure smooth running of the team
Requirements
- At least 5 years experience of managing telesales teams over which time has demonstrated consistent success with target achievement
- Proven ability to drive acquisition and retention through managing customer-facing sales teams
- Proven coach and mentor able to motivate individuals to sales success and to achieve through others
- Sound business judgment and integrity
- Experienced at building effective client relationships through positive communication, honesty and trust
- Able to demonstrate excellent sales, negotiation and communications skills and that can teach those to others
- Self-motivated and thorough
- Not intimidated by technical interaction
- Excellent written and oral communication
- Flexibility, a hands-on approach and demonstrated ability to multi-task and think creatively
- Strong organizational and analytic skills
In addition, the ideal candidate will demonstrate the following competencies:
• Flexible and open to change and new information; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Able to communicate and influence organizational direction effectively, throughout the team
• Fosters high ethical standards throughout team and treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Leads by example and guides team toward achieving goals by fostering team cooperation
• Not afraid to take risks to achieve advantage
• Inspires team to embrace new initiatives, think creatively and exceed goals
• Holds self and team accountable and can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Capacity to own data, understand metrics in order to drive success
• Clear communication through expression of facts and ideas in a clear, convincing and organized manner
• Demonstrates good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• Works effectively with other departments and sets expectations for team to partner with other teams throughout the organization
This role is based in our Newton, MA office.
TripAdvisor is an equal opportunity employer
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