Supervises and coordinates the activities of all Tellers and assists or advises employees in the performance of their duties. Determines and monitors work procedures, schedules and delegates duties to staff, receives and responds to client errors and complaints as related to Teller operations.

Other responsibilities include personnel aspects such as interviewing, training and developing employees, facilitating performance assessment and compensation adjustments, and providing back-up to tellers. Responsible for sales coaching and training, and attainment of targets and sales and referral goals for the Teller staff.

High School graduate or equivalent plus additional education or training including a minimum of three years banking experience. Previous supervision and related coursework a plus.

Requires thorough knowledge of Teller operations and negotiable instruments. Must facilitate teamwork, exercise ingenuity, analyze situations and apply judgment required to make proactive, timely decisions. Must have the ability to lead and motivate staff to maximize performance, achieve sales, and meet referral goals.

Must exhibit skills to lead by example in providing superior client service. Knowledge and adherence to bank compliance requirements necessary.