Serves as primary contact and service experience agent for Members who have applied for a real estate loan and provides the timely status updates.  Assists Members with understanding the processes, obtaining required documentation, and meeting underwriting requirements.   

Essential Job Functions:

• Verifies that original regulatory and/or compliant loan disclosures have been sent to our Member within the required timelines.  Understands and is able to explain the terms of all disclosures to Members.
  
• Responsible for ensuring that updated loan disclosures are sent when re-disclosing is necessary; Ensure that new disclosures are sent within the required timeframe and in accordance with RESPA and MDIA.
  
• Responsible for following up on third party services, within two business days of receipt of a completed loan application, including but not limited to Appraisal, Escrow, Title and mortgage insurance.
  
• Reviews all incoming mail within 48 hours of receipt; including but not limited to Member documentation and stipulations, Appraisal, Preliminary Title Report, Homeowner Association documentation, Mortgage Insurance, if applicable and insurance certificates (hazard and flood).

• Responsible for primary Member contact; which includes providing twice weekly status updates to Members in pipeline; reviewing loan stipulations and counter offers and updating escrow and real estate agents at least weekly.
  
• Ensures that department turnaround times for period from receipt of completed loan application to credit approval then funding are met.
  
• Ensures that processing system is kept current with status, conversations and mail received on a daily basis.

• Processes real estate loan applications in a manner that is compliant with internal Lending Policies, Standard Operating Procedures, including product matrices and Investor guidelines.  Is accountable for reviewing internal policy documents and SOP’s on a frequent basis to ensure that skills and understanding are current.  Is familiar with the AllReg’s system to review investor guidelines as needed.
  
• May be responsible for ordering out on own files in the event that a file clerk is unavailable.
  
• Ensures that all pre-document and loan conditions are satisfied prior to authorizing funding.
  
• Coordinates funding activities with closing area, settlement agent and Member.
  
• Applies team and department “Best Practices” as instructed by Management.

• Performs other related duties as assigned or requested.
  
• All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA and SAFE Act regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
   

Education/Experience

High school diploma

1-4 years experience in real estate lending, consumer lending, or front line Member service role. 

If not previously involved in real estate lending, must have completed relevant internal or external training courses pertaining to real estate lending.