Be part of the revolution of Service Availability Management (SAM) and Technical Support Services.

A career with Inforonics expands your potential and keeps you on the cutting edge of these high-growth

industries and the outsourced information technology future. Inforonics’ broad range of technical support

and SAM solutions offers a variety of opportunities to work in such diverse fields as Rich Internet Applications,

Datacenter Management, End-user Support, Mobile Computing, Automation, Web Analytics and

more.

Tier 1 Technical Support Representative (Part-Time)  $10 - $12 an hour

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  Second shift hours  - Wednesday, Thursday, Friday (3/4pm-10/11pm)  
  
  
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  Weekends - Saturday & Sunday (8am – 11pm)

Candidates should have excellent communication skills both verbal and written, the ability to work in a team

atmosphere, must be comfortable using a computer and navigating browser screens, and have flexible work hours

to include days, nights, weekends, swing shifts and holidays. Previous customer service experience is a plus. Job

responsibilities include: providing telephone and e-mail support services, performing initial troubleshooting into

customer problems, inputting and updating problems into a database and providing status updates to customers,

staying current in departmental policies and procedures such as email, memos, and training guides and providing

weekly status reports for management. New hires will be expected to quickly become proficient in use of relevant

Inforonics Software products and other vendor packages required to support problem resolution.