Job Summary
- Company
- Dealer Tire, LLC
- Location
- Los Angeles, CA
- Industries
- Automotive and Parts Mfg
- Automotive Sales and Repair Services
- Years of Experience
- 2+ to 5 Years
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- 09-0054
Tire Service Advisor
About the Job
Dealer Tire is a national tire distributor that partners with automobile original-equipment manufacturers such as Mercedes-Benz, BMW, Mini Cooper, Lexus, Toyota, Chrysler, Nissan, Infiniti, Volkswagen, Audi, Saab, Kia, Jaguar and Land Rover to create complete replacement tire programs for their dealerships.
These tire programs provide the training, support, technology, materials and inventory that enable over 7,000 automobile dealers to increase sales and revenue by retaining their customers and contributing to vehicle safety and performance.
Dealer Tire has been recognized with a number of business and industry awards for its innovative approach and accomplishment-driven culture. The most recent honor received in October 2007 was Toyota’s Excellence Award given to their top U.S. partner for providing the highest standards of quality assurance, warranty, purchasing, marketing and program management.
The company has grown by a compound average growth rate of nearly 40% since 2002 and grew over 20% last year in a challenging automotive environment. Dealer Tire requires exceptional people to continue that growth and evolution. If you are an innovative individual who performs with excellence, energy, fairness and accountability, please consider a future with Dealer Tire.
As a Tire Service Advisor your essential job functions include the following:
• Inspecting customers’ cars on the service lane.
• Diagnosing problems tire related problems, recommending service, and quoting prices.
• Overseeing that necessary repairs are completed as ordered and priced as quoted.
• Maintaining effective customer relationships including customers and dealer personnel.
• Overseeing customer satisfaction and complaints and solving problems that arise.
• Assist in store operations: maintaining inventory, managing technicians, opening/closing the store, and reporting responsibilities.
• Assisting technicians to ensure service levels are maintained.
• Cleaning and maintaining your work area and the store.
• Adequately perform the job duties of a tire technician as needed.
• Provide team leadership to tire store technicians.
o Communicate daily work assignments, priorities, and goals.
o Coach and assist in the development of team members.
o Coordinate work assignments with internal and external customers as necessary.
o Familiarize the team with special customer needs.
o Assure the team follows standards/guidelines.
o Help keep the team focused and on track to the tasks at hand.
o Request and coordinate workspace assignments, equipment needs, and tools to maximize team performance.
o Manage vacation and time off requests from the team.
o Provide input to National Tire Store Manager and Tire Service Advisor Team Lead on individual performance of team members and staffing change needs.
o Escalate issues which cannot be resolved by the team to the Tire Service Advisor Team Lead.
o Provide direction/guidance to the team based on management direction.
Other duties as assigned.
Drug Policy
• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
• There will be random drug testing for all Dealer Tire Store associates.
Requirements:
Position requirements:
• Two or three years of tire service experience, preferably in or from a retail tire service environment.
• Excellent verbal communication skills with strong customer service orientation.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills to include experience with MS Office and online order management applications.
Physical job requirements:
• Standing for long periods of time.
• Frequent bending, crouching, and twisting.
• Lifting at least 75 pounds.
• Comply with the Dealer Tire Store dress code policy.
• Flexibility to work evenings, weekends and holidays as necessary.
***PLEASE USE LINK BELOW TO APPLY FOR THE POSITION***
Apply Online
These tire programs provide the training, support, technology, materials and inventory that enable over 7,000 automobile dealers to increase sales and revenue by retaining their customers and contributing to vehicle safety and performance.
Dealer Tire has been recognized with a number of business and industry awards for its innovative approach and accomplishment-driven culture. The most recent honor received in October 2007 was Toyota’s Excellence Award given to their top U.S. partner for providing the highest standards of quality assurance, warranty, purchasing, marketing and program management.
The company has grown by a compound average growth rate of nearly 40% since 2002 and grew over 20% last year in a challenging automotive environment. Dealer Tire requires exceptional people to continue that growth and evolution. If you are an innovative individual who performs with excellence, energy, fairness and accountability, please consider a future with Dealer Tire.
As a Tire Service Advisor your essential job functions include the following:
• Inspecting customers’ cars on the service lane.
• Diagnosing problems tire related problems, recommending service, and quoting prices.
• Overseeing that necessary repairs are completed as ordered and priced as quoted.
• Maintaining effective customer relationships including customers and dealer personnel.
• Overseeing customer satisfaction and complaints and solving problems that arise.
• Assist in store operations: maintaining inventory, managing technicians, opening/closing the store, and reporting responsibilities.
• Assisting technicians to ensure service levels are maintained.
• Cleaning and maintaining your work area and the store.
• Adequately perform the job duties of a tire technician as needed.
• Provide team leadership to tire store technicians.
o Communicate daily work assignments, priorities, and goals.
o Coach and assist in the development of team members.
o Coordinate work assignments with internal and external customers as necessary.
o Familiarize the team with special customer needs.
o Assure the team follows standards/guidelines.
o Help keep the team focused and on track to the tasks at hand.
o Request and coordinate workspace assignments, equipment needs, and tools to maximize team performance.
o Manage vacation and time off requests from the team.
o Provide input to National Tire Store Manager and Tire Service Advisor Team Lead on individual performance of team members and staffing change needs.
o Escalate issues which cannot be resolved by the team to the Tire Service Advisor Team Lead.
o Provide direction/guidance to the team based on management direction.
Other duties as assigned.
Drug Policy
• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
• There will be random drug testing for all Dealer Tire Store associates.
Requirements:
Position requirements:
• Two or three years of tire service experience, preferably in or from a retail tire service environment.
• Excellent verbal communication skills with strong customer service orientation.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills to include experience with MS Office and online order management applications.
Physical job requirements:
• Standing for long periods of time.
• Frequent bending, crouching, and twisting.
• Lifting at least 75 pounds.
• Comply with the Dealer Tire Store dress code policy.
• Flexibility to work evenings, weekends and holidays as necessary.
***PLEASE USE LINK BELOW TO APPLY FOR THE POSITION***
Apply Online
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Contact Information
Dealer Tire, LLC
