UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.

Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.

Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.   If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.   By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.   Position Description: Positions in this function are responsible for all scheduling, call volume monitoring and adjusting, as well as for determining and communicating work schedules, resources for various call queues.  Will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring. Will also be responsible for fielding inbound customer calls and routing them to the correct department for resolution. In addition to the workforce planning duties this position backs up the department's primary receptionist.   At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined. Qualifications: 1+ years as a receptionist or have worked in a call center organization required Ability to type 35 WPM required Knowledge of Microsoft Word, Excel and PowerPoint preferred CMS or other call management software preferred High school education or equivalent experience Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V   UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.