Job Summary
- Company
- Bravo Health
- Location
- Baltimore, MD 21224
- Industries
- Insurance
- Healthcare Services
- Job Type
- Full Time
- Employee
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- 138
Trainer/QA Auditor-PDM
About the Job
POSITION SUMMARY:
The Provider Data Maintenance (PDM) Trainer/QA Auditor is responsible for preparing training manuals and materials, conducting new employee training sessions, providing on the site training for existing employees, and supporting the PDM staff in the use of QNXT and other necessary software applications. Also preparing and submitting the QA results to PDM staff and PDM manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop and maintain the PDM Training Manuals
- Develop the PDM curriculum, course content, and training schedules
- Conduct PDM training sessions for new employees
- Provide support for newly trained employees
- Conduct on the job training for existing employees on an as-needed basis
- Work with the corporate training department to determine additional training needs
- Actively participate in all PDM staff meetings
- Advise Manager of any issues identified during the course of any training sessions
- Responsible for reporting quality results to PDM staff
- Prepare and deliver audit findings, provide feedback on audit measures, and recommend solutions for performance improvement
MINIMUM QUALIFICATIONS:
- College Degree preferred
- Minimum of 2 years managed care experience
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge and experience in health care
- Exceptional writing skills
- Exceptional presentation skills
- Excellent organizational, attention to details and analytical skills required
- Ability to troubleshoot software applications
- Ability to conduct training classes
- Ability to meet deadlines and manage multiple priorities
- Effectively adapt and respond to complex, fast-paced, rapidly growing, and results-oriented environment
- Ability to handle confidential information with professional ethics and integrity
- Proficient working ability with Microsoft Office applications (Word, Excel, Access and Outlook)
- Requires excellent professional oral and written communication skills
- Ability to effectively communicate with all staff members
- Position requires excellent conflict resolution skills
See Job Description
