Neighborhood's employees come from a diverse background but all are committed to creating a more equitable health care system. Our array of experiences allows us to have a broad perspective and great creativity in facing whatever challenges arise. Unlike many other health insurance companies, we have nearly 30 nurses and social workers on staff. This structure speaks to our focus on active and compassionate care management for our members; we know that people who are alienated from the health care system require additional advocacy, outreach and support.

Neighborhood offers an exceptional compensation package to employees. We annually review base salaries/benefits and adjust as appropriate.

Training and Development Manager

Training and Development Manager

 

Overview:  Reports to the Director of Organizational Development and Human Resources (ODHR).  The Training and Organizational Development Manager is responsible for creating and managing NHPRI-wide training standards, expectations and measurements that build employee competencies and an environment of continuous learning. Develops cost effective training options to meet specific business needs of the organization and create a high performance workforce. Ensures that the quality of NHPRI-wide training through effective needs assessments, course design, qualified instructors, evaluation, training resource materials, and learning reinforcement strategies. Develops and enhances new and existing training programs which consistently meet the goals and needs of NHPRI.  Additionally, the incumbent works in collaboration with the Director ODHR and NHPRI’s senior leadership team to ensure organizational strategies, structure, and processes are consistent with evolving needs and environmental requirements at the business.   The incumbent works under the direction of the Director of ODHR to achieve an effective and highly regarded ODHR function.

 

Qualifications:           

• Bachelor’s Degree in Human Resource Development, Training and Development, Organizational Development, or a related area. Master degree preferred. Equivalent professional experience can be substituted for education.
• Five (5) to seven (7) years of experience in employee training, organizational development, and/or other related experience.
• Strong interpersonal skills and the ability to interface with all levels within the organization.

• Demonstrated excellent verbal, interpersonal and written communication skills with all levels of the organization.
• Ability to work effectively in a diverse work group.
• Strong PC skills.
• Ability to identify and analyze organizational needs, problem solving abilities, knowledge of long term strategic planning, management development, curriculum design, and group facilitation.
• Ability to establish and oversee a corporate wide training budget and allocate resources appropriately.
• Demonstrated strong knowledge of training systems management, strategic business planning, needs assessment, design, delivery, four evaluation levels measurement, cost benefit analysis, and adult learning styles.
• Demonstrated strong knowledge of employee performance standards, organizational development, project management, quality improvement principles, business-process reengineering and web-based training.
• Familiarity with corporate Learning Management and Human Resources Information Systems.

                       

 Duties and Responsibilities:

 Responsibilities include, but are not limited to the following:

• Conducting & reporting training needs analysis
• Designing  & developing training program
• Presenting selected training programs

• Acting as a project manager when external consultants are used to design/develop/ present development programs
• Design & development of performance support tools
• Evaluating training and obtaining feedback on adequacy of training / learning programs
• Administering and managing the training system

-Tracking completed training

-Identifying/sourcing training and learning opportunities

-Coordinating training and learning opportunities

-Budgeting for training and learning opportunities

-Assisting managers with their training/learning budget

-Providing information concerning certification / re-certification opportunities

-Coaching managers and employees on training and learning opportunities

-Identifying possible alternatives to classroom / traditional training

·        Linking with external workforce development organization to help enhance other ODHR activities (acquisition, diversity, cost-control) 

·        Providing career development advice to employees and managers

·        Talent development focus areas include the following (at a minimum):

-Career / professional development

-Diversity / cultural competency

-Leadership/management training

-Coaching

-Mentoring

-Customer service

-Communications

-Project management

-IRE - COGNOS

-Business process improvement

-Managed care Specific (NHPRI 101 – Medical Terminology 101 – Managed care 101)

·    Preparing training/OD related reports and metrics

·    Training/learning vendor contract management

·    Assisting with the development of new organizational designs / structures

·    Managing and assisting with the job analysis and design process

·    Ensuring that job descriptions, job families and job grades are consistent throughout the organization

·    Administering annual and ad hoc compensation review processes

·    Managing NHPRI’s involvement in salary and organizational review surveys

·    Conducting annual employee engagement survey process

·    Leading Employee Engagement Team

·    Providing OD-type support to NHPRI

·    Facilitating the succession planning process

·    Providing teambuilding support

·    HR forecasting

·    Budgeting and budget control within areas of responsibility

·    Authoring and maintaining P&Ps related to specific area

·    Managing external contractors / consultants

·    Participates in developing departmental goals, objectives and systems; recommends new approaches, policies and procedures to Director of Organizational Development and Human Resources to effect continual improvements in OD/HR department

·    Other duties as assigned

NHPRI is an Equal Opportunity Employer

To apply, please visit our website: www.nhpri.org