Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries worldwide.

Training Specialist II

SUMMARY
Position is responsible for the development and delivery of classroom and computer-based training for both new and existing employees, including technical, skills-based and refresher training.
                                
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Ø  Deliver exempt training, including supervisor and management development curriculum, ensuring that training objectives are achieved
Ø  Using established course materials, deliver new hire and refresher training, ensuring that associates achieve training class, production and quality goals
Ø  Manage multiple training rooms, including scheduling and maintenance to ensure maximum utilization to support multiple business units
Ø  Assist with the design, development and implementation of training programs for employees in multiple locations nationwide
Ø  Support the identification, assessment and prioritization of training opportunities based on business strategies and competency development needs of the organization
Ø  Lead / participate on project teams as needed and required per department direction
Ø  Support all levels of management to identify and resolve problems through analysis of employee expectations, resources available and employee skill and knowledge
Ø  Develop training evaluation and testing to gauge the effectiveness of program and materials
Ø  Maintain and use tracking mechanisms for classes and projects
Ø  Prepare and coordinate working examples to support class curriculum
Ø  Maintain deadlines associated with class schedules, project dates, set-up times and locations
Ø  Communicate with leadership and team members to continually evaluate and refine the training courses as needed.
Ø  Evaluate and customize vendor-training packages to meet location and department training requirements
 
SUPERVISORY RESPONSIBILITIES
Ø  none
 
 
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Ø  Strong knowledge and experience with adult learning theory, training metrics and techniques.
Ø  Excellent interpersonal, verbal and written communication, project management and organizational skills. 
Ø  Excellent technology skills in using MS Office and e-learning programs. 
Ø  Excellent organizational, analytical and problem-solving skills
Ø  Self-motivated and able to work independently.
Ø  Ability to work under pressure of multiple projects and deadlines. 
Ø  Ability to effectively prioritize workload and manage changes in direction. 
Ø  Must be able to travel.
 
 
EDUCATION and/or EXPERIENCE
Ø  Associate degree or equivalent, bachelor degree strongly preferred.
Ø  3-5 years professional experience, with 2 years experience in training; or equivalent combination of education and experience 
 
KNOWLEDGE, SKILLS AND ABILITIES
Ø  Considerable knowledge of up-to-date development tools, employee assessments, learning systems, and virtual technology is a necessity
Ø  Skill in instructional design, blended learning programs, and e-learning delivery is essential
Ø  Ability to communicate effectively verbally and in writing
Ø  Ability to establish and maintain effective working relationships with employees, clients and the public
 
EEO/AA Employer


.