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WellCare Health Plans, Inc. (NYSE: WCG) provides managed care services exclusively for government-sponsored health care programs, focusing on Medicare and Medicaid. A 2008 Fortune 500 Company headquartered in Tampa, Florida, WellCare offers a variety of health plans for families, children and the aged, blind and disabled, as well as prescription drug plans. The Company employs approximately 3,800 associates and services nearly 2.4 million members nationwide as of June 30, 2009.
At WellCare, we strive to be the leader in government-sponsored health care programs. Our actions must consistently demonstrate a high level of integrity that earns the trust of those we serve, and all of our associates must be responsible for the commitments we make and the results we deliver. To accomplish this, we must hire and develop the best possible talent, and create a fulfilling environment for our associates where diversity is valued, achievements are recognized and people of all backgrounds and talents are encouraged to grow.
The Training Specialist supports the Claims & Configuration Departments with future assessment, instructional design, facilitation, teaching and monitoring educational programs.
Requirement: 1-2 years experience with managed healthcare claims is required
Department: Operations / Claims & Configuration
Reports to: Manager, Claims Quality & Development
Essential Functions:
- Teaches, facilitates and assesses training programs for the Claims & Configuration Departments
- Assesses, designs and develops instructional materials including training manuals, teaching aids, self-paced study and performance evaluation tools.
- Conducts research for needs assessments and provides written complete detailed recommendations to Manager, Claims Quality & Development
- Manages group dynamics through use of "learner focused" environment and adult accelerated learning methods.
- Reviews all programs assigned and continuously ensures standards set forth by Manager, Claims Quality & Development are met
- Produces professional color presentations and training materials using MS Word, PowerPoint and other desktop publishing software
- Revises existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers
- Coordinates and organizes enrollment of students, assembles necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions
Education/Experience:
- High School Diploma, required
- 1-2 years experience with managed healthcare claims and/or configuration, required
- 1-2 years direct training experience, highly preferred
- Experience making presentations to groups of five (5) or more, highly preferred
- Experience with Government Programs, Medicare and Medicaid, preferred
- Experience with computer based training
- Experience in the following areas/competencies is advantageous:
- Training and development / Corporate University
- HMO, managed healthcare or Insurance professional
- Curriculum development specialist
- Team leader for groups of 25 or more
- Online training / Computer based learning professional
- Public speaker / seminar leader
Computer Skills:
- Strong knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint, required
- High proficiency in Adobe Illustrator, Photoshop, Acrobat, preferred
Other:
- Ability to travel up to 30% of the time; travel includes multiweek commitments out of state and/or out of country
- Ability to travel overseas; ability to obtain Passport and/or VISA
- Ability to be flexible
- Excellent problem solving skills and critical thinking skills, required
- Excellent oral and written communication skills, required
- Must be organized and have excellent time management capabilities
- Must present exceptional professionalism at all times
** Final round of the interview process will require viable candidates to facilitate a training presentation to the interview panel
Additional Information:
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