Job Summary

Company

Jamba Juice

Location

Mill Creek, WA 98012

Industries

Retail

Restaurant/Food Services

Career Level

Manager (Manager/Supervisor of Staff)

Job Reference Code

3437

• Understands and communicates the company's mission and objectives to the store team and to Managers-in-Training (MIT's).
• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the store. Ensures the store Shift Managers and MIT's provide the same to the store Team Members.
• Achieves store quantitative objectives including: sales, labor COGS, shrinkage and expense management.
• Facilitates Jamba yoU training programs for Team Member, Lead, Shift Manager and General Manager (MIT) as well as related workshops and certification events.
• Communicates all store issues, concerns and needs to the DM or AGM.
• Communicates all MIT-related concerns to the RTM and DM.
• Maintains and models operational excellence in the training store.
• Responds to directives in an accurate and timely manner and ensures the same compliance of the store team.
• Recognizes and rewards outstanding performance of store Team Members and MIT's.
• Demonstrates exceptional leadership behaviors.
• Executes other duties as assigned.

Customer Service

• Strives for the ultimate in-store customer service experiences and impressions. Maintains excellent customer service metrics.
• Ensures stores have adequate shift coverage at all times, while adhering to scheduling and labor guidelines.
• Oversees the recruiting, hiring and training practices to ensure quality of store staff.
• Trains store management team and MIT's to successfully handle service issues and intervenes when necessary.
• Motivates and mentors Team Members on providing customers with product suggestions and information.
• Educates and engages the community and store customers on all of Jamba's products and services.

Operations

• Adheres to and has knowledge of all company policies and procedures.

• Maintains impeccable standards concerning store maintenance, housekeeping and supplies.
• Regulates the ordering of supplies in a timely and cost effective manner.
• Coaches, counsels and directs Team Members and MIT's. Leads the team in the execution of Jamba standards through the Building Blocks to create an excellent customer experience.
• Leads and manages shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions.
• Communicates clearly, concisely and accurately in order to ensure effective shift operations and the overall operations of the store.
• Follows all food safety, cash handling and operations procedures and policies and ensures that store Team Members are in compliance.
• Ensures that all Team Members have mastered the store stations, meeting the Jamba operating standards.
• Coordinates, manages and participates in off-site program customer visits and deliveries

Human Resources

• Trains and on-boards new Team Members, Shift Managers and MIT's on front- and back-of-house procedures.
• Provides constructive performance feedback to all store Team Members and MIT's.
• Validates trainee readiness for his/her intended position and recommends appropriate course of action.
• Responds to management performance thorough reviews and objectives.
• Recruits and maintains a pipeline of qualified Team Members to meet the store operations needs.
• Facilitates company-wide learning initiatives as directed by the Learning and Development department.

Business Management

• Creates a store plan that supports the execution of regional and company-wide initiatives to achieve both operational excellence and business results. Follow up consistently to ensure accountability to plans.
• Utilizes financial tools and analyze financial reports to identify and address trends and issues in sales and performance.
• Provides the direction and communication necessary to achieve sales results and store operating plan goals.
• Exhibits expert knowledge of the store trade area and the community. Engages and educates the community and the trade area on Jamba's customer value proposition.
• Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences. Trains Shift Managers and MIT's in recognizing and influencing their business by understanding financial reports and acting on the knowledge. Ensures that all productivity numbers, sales and budgets are consistently met.

Requirements:

• Must be 21 years of age
• Must be able to work 50 hours per week; must be able to work a variable shift (openings, mid-day shifts and closings) from week-to-week
• 2-4 years experience managing others
• Minimum of 1 year in a role with responsibility for individual and group facilitation or training; experience as a Training Store Manager strongly preferred
• High School graduate or commensurate Jamba experience required,
• Computer skills including some Microsoft software and register skills
• Effective presentation, verbal and written communication skills
• Must be able to lift 30-40 lbs regularly throughout shifts
• Ability to stand, bend, reach and scoop through-out assigned shfit

• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Must be a current Jamba employee to apply.

Must have Supervisor approval prior to applying.