At SirsiDynix, we are partnering with our clients to create a future in which libraries play a more strategic role within their communities – making sense of the vast world of information and bringing knowledge in all its forms to real people to meet real needs. We provide software solutions and associated services for libraries of all types (academic, public, corporate, government, public/private K-12 schools and special).

We offer an exciting and challenging work environment with excellent benefits. We're currently looking for a sharp, energetic and ambitious individual to join our team.  We have an immediate, full-time opportunity in our Provo, Utah office for a Billing Maintenance Coordinator.   

Essential Functions:

•Maintain each customer’s maintenance records through a process of tracking customer purchased products from the point of purchase through the end of life.

•Process and prepare customer maintenance renewal audits.  

•Process and prepare customer maintenance billing invoices accurately and in a timely manner.   

•Communicate with customers and other employees within the company (sales, operations, client care, contracts, and finance) to assist in resolving any issues that could impact maintenance or result in the delay/non-payment of an invoice.   

•Work with the Vendor Maintenance Coordinator to insure that the customer’s maintenance plan is correct and that any hardware items are renewed and accounted for in a proper and timely manner.

•Prepare maintenance reports, as deemed necessary by management, to assist in monitoring ongoing trends and profitability of certain maintenance programs.

•Devise, improve and initiate new technologies or practices to assist in yielding faster, better, and more efficient results with regards to reports, billing, and time management.

•Complete special project assignments.

 •Assist in the development of documentation, policies, procedures, correspondence and other business applications that increase departmental productivity.

•Continuously strives for top performance, knowledge improvements, and work flow efficiencies.

•Use available opportunities to train and mentor peers.

Qualifications

Knowledge and Skills

•Eager to learn new skills and adapt to change.

•Technical aptitude, proficient in MS Office Excel and Word.  Great Plains enterprise software experience a plus.

•Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers.

•Self-motivated, responsible, detail oriented, and highly skilled at multi-tasking.

•Ability to prosper in a team environment and as an individual contributor.

•Successful communicator: voice mail, e-mail, fax, direct phone, or in person on a daily basis.

•Ability to serve as a liaison across multifunctional groups and tasks.

•Able to work under deadlines and time constraints.

•Able to write, maintain and follow detailed policies and procedures.

•Familiarity with simple legal terminology found in customer terms and conditions, contracts and financing documents.

•Ability to work a flexible schedule and overtime as necessary particularly at month, quarter and year-end as required.

Education

Associates degree in liberal arts or business preferred.

Experience: 

•6-12 months previous invoice experience with an electronic billing system and/or data entry 

•Previous experience with Great Plains or a similar enterprise wide ERP system a plus

For more information, please visit our website at www.sirsidynix.com or apply online at http://www.sirsidynix.com/Company/Careers /.