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Customer Service - Captioning

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Job Summary

CapTel Service Specialist, Inc.
Orlando, FL 32826
Job Type
Years of Experience
Less than 1 Year
Education Level
High School or equivalent
Career Level
Student (High School)

Customer Service - Captioning

About the Job

Entry Level Caption Assistant (Customer Service)

Job Description


We are seeking a motivated and hard-working Entry Level Caption Assistant to join our growing team of professionals at CapTel Service Specialists. The Caption Assistant will primarily be focused on listening to customer phone conversations in real time and quickly and promptly providing captions for these calls. If you are looking for a part-time or full-time positions with a great company that provides advancement opportunities and you have a clear, articulate voice, the Entry Level Caption Assistant position is the ideal opportunity for you!


Entry Level Caption Assistant (Customer Service – CallCenter)


Job Responsibilities


As an Entry Level Caption Assistant, you will be responsible for providing live telephone captioning for our customer’s telephone conversations for the deaf and hard of hearing community. The Caption Assistant will be listening to phone conversations and vocally repeating the conversation back, as it happens, into our high tech voice recognition technology. The main focus of this position is to consistently maintain a high level of accuracy and speed, so candidates will have to have significant multi-tasking skills to be successful.


Other responsibilities for the Entry Level Caption Assistant will include:


·     Utilize a keyboard by typing proper corrections and other words as necessary

·     Maintain the CapTel Call Centers quality standards for accuracy and speed

·     Monitor technical issues on calls and report to appropriate staff

·     Attend job-appropriate meetings and training sessions

·     Sign and abide by the CapTel Call Centers Oath of Confidentiality, even after employment is terminated

As an entry level position, we are not looking for a specific level of experience level in order to be considered for the Caption Assistant position. What we are looking for is a hard-worker who is willing to put forth a strong effort to pick up the skills required to be successful and practice them on an everyday basis. In addition, the Caption Assistant that we hire absolutely must have a clear speaking voice with the ability to enunciate quickly and accurately.


Other requirements for the Entry Level Caption Assistant:


·     High School Degree or higher and at least 18 years of age

·     Strong multi-tasking ability including the ability to handle constantly changing priorities on a daily basis

·     Must have strong oral and verbal communication skills

·     Strong memory-recall ability and excellent reading skills

·     Good typing skills (at least 35 WPM or higher)

·     Brings a calm, relaxed and positive attitude to the office each day


Entry Level Caption Assistant (Customer Service – CallCenter)



We believe in offering our Entry Level Speech Caption Assistants with competitive pay and great benefits. The list of benefits we offer includes:


·     Health, Dental Vision

·     401(k)

·     Up to $10/hr to start   

·     Life and Disability insurance

·     PTO (for full-time workers)

·     Paid vacation time

·     Casual work environment

·     Flexible scheduling and emphasis on work/life balance

·     Easy public transportation to the office


Entry Level Caption Assistant (Customer Service – CallCenter)


Company Overview


Simply put, CapTel Service Specialists is in the business of helping people. Our captioned telephone has transformed lives, given individuals a greater sense of independence, and helped make the world an easier place to understand for thousands of people who suffer from varying degrees of hearing loss.


CSS is motivated by simple values; empowerment, helping one another and treating everyone with respect. We apply those same values to our work environment. CSS is committed to creating an atmosphere that is casual, diverse, and friendly. Our managerial philosophy is built around the principles of treating all employees with dignity and fairness. The scheduling system is designed for flexibility so that our employees can balance work with family, school, and outside interests. And at the end of every day, our employees can go home with the satisfaction that they were able to help somebody and make a difference in someone's life.

If you believe and share these same set of values, CSS highly encourages you to apply for our available positions.  Please apply today if you are interested about learning more about current job opportunities.


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