Position requires current SSBI/SCI clearance with CI or Full-Scope Polygraph or equivalent.
Leads activities to design, develop, and document web-based software architectures, requirements, interfaces and designs for software systems for web-based deployments. Must be proficient in web design and implementation with a full level of skills including HTML and Flash. Extensive and advanced web design and development experience is required. Advanced graphics design expertise an advantage. Must be willing to work and proficient in a wide spectrum of software lifecycle events from requirements definition through development and deployment. Able to leverage existing familiarity with intelligence community missions and tools for research and evaluation leading to potential deployment. Works extensively with a variety of external and internal customers including mission customer, development team, and operations and maintenance organization. Able to develop lower level requirements from customer requirements. Must be a strong and independent worker requiring minimal supervision. Position is on a small rapid development and tool assessment team within larger program. High customer visibility. Provides technical leadership for web-based software projects and leads software supplier management activities. Candidate must have excellent communication skills, both verbal and written, and be able to work in a dynamic team environment.
General Job Responsibilities:
Develops and leads strategies to ensure effective, usable and satisfying user experiences with information technology. Researches and develops usability standards, processes, methodologies and user experience design directions. Defines strategies for and oversees user-centered design (user research, definition of requirements and usability goals, development of interaction design alternatives and prototypes, usability evaluations) for projects with highly-complex requirements or at the enterprise level. Diagnoses and analyzes highly-complex usability issues and refines designs or recommends changes.
Competencies
General
[ + ] Adaptability
Understands changes in own and others' work and situations; may be asked to explain the logic or basis for change to less experienced employees; actively seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow interorganizational employees and occasionally to external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Coaching/Teaching
Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Provides instruction, positive modeling, and opportunities for observation in order to help fellow work group members, internal employees and occasionally external customers develop skills; encourages questions to ensure understanding. Gives timely, appropriate feedback on performance; reinforces efforts and progress. Establishes good interpersonal relationships by helping fellow work group members, internal employees and occasionally external customers, feel valued, appreciated, and included in discussions.
[ + ] Collaboration
Works effectively and cooperatively with fellow employees, peers from other teams and/or parts of the organization and occasionally external customers; establishes and maintains good working relationships by actively involving others and helping them feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Offers to provide help and/or leadership to other teams and/or employees and occasionally external customers when they need assistance.
[ + ] Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Planning And Organizing
Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate. Determines project or assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed. Allocates appropriate amounts of time for completing own work; avoids scheduling conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners. Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
Technical
[ + ] Analytical Skills
Basic - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.
Preferred -Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.
[ + ] Usability Evaluation
Basic - Ability to develop and measure usability goals to ensure efficient and effective designs. Applies informal (e.g., formative usability tests, heuristic evaluation, pluralistic walk-through, etc.) and formal (e.g., summative usability testing) evaluation techniques to identify usability problems and measure usability goals. Analyzes results and makes appropriate recommendations.
Preferred -Extensive ability to develop and measure usability goals. Extensive ability to apply informal (e.g., formative usability tests, heuristic evaluation, pluralistic walk-through) and formal (e.g., summative usability testing) evaluation techniques to identify usability problems and measure usability goals. Analyzes results and makes appropriate recommendations.
[ + ] User Interaction Des/Prototype
Basic - Complete knowledge of human factors and usability principles and standards to design and redesign an appropriate user interaction design. Complete knowledge of prototype development to convey design look and feel and user interaction. Ability to partner with users during all phases of the design, incorporating feedback and results from evaluations.
Preferred -Extensive knowledge of human factors and usability principles and standards to design and redesign an appropriate user interaction design. Extensive knowledge of prototype development to convey design look and feel and user interaction. Ability to partner with users during all phases of the design, incorporating feedback and results from evaluations.
[ + ] User Research
Basic - Complete knowledge of tools, processes and techniques (e.g., interviewing, contextual inquiry, observation) to understand the frequent/critical tasks, work flow and objectives of the users. Ability to develop persona or user profiles that describe relevant characteristics of the users (e.g., work goals, training and education level, computing experience, domain knowledge).
Preferred -Extensive knowledge of tools, processes and techniques (e.g., interviewing, contextual inquiry, observation) to understand the frequent/critical tasks, work flow and objectives of the users. Extensive ability to develop advanced persona or user profiles that describe relevant characteristics of the users (e.g., work goals, training and education level, computing experience, domain knowledge).
Typical Education/Experience
Level 3 - Technical bachelor's degree and typically 5 or more years' related work experience or a Master's degree with typically 3 or more years' or a PhD degree or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study. Level 4 - Technical bachelor's degree and typically 9 or more years' related work experience or a Master's degree with typically 7 or more years' or a PhD degree with typically 4 or more years' related work experience or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.
Other Job related information
Position requires current SSBI/SCI clearance with CI or Full-Scope Polygraph or equivalent; Full-Scope Poly preferred. Applicants MUST include their Security Clearance Level, Investigation Type and Investigation Date clearly on their resume.
*** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.***
Every job requisition has specific and unique requirements listed under 'Description', 'Competencies', and 'Education'. Applicants will increase their opportunities for consideration by demonstrating compatibility with these requirements in their resumes.
The job specifications - including competencies (knowledge, skills, abilities, and other characteristics), job-relevant work experience, education, and other requirements described in this requisition - will be the basis for applicant screening, including resume reviews, structured interviews and any other assessments used to support the hiring decision. All candidates considered for this position may be required to participate in a structured interview. The structured interview is a standardized method of evaluating candidates' job-related competencies to support an objective selection and promotion process.
