Tristar Risk Management (TRM) is an integrated risk management and third party claims administrator founded in 1987.  The Company has eighteen branches throughout the western United States and was recently listed as one of the ten largest property / casualty claims administrators in the nation.  TRM is by far the largest privately held / management owned company in the industry.   

TRM’s ultimate parent company, Tristar Insurance Group is a diversified third party claims administration and managed care firm with revenues in excess of $60 million and 600+ employees.  The Company provides workers’ compensation, property / casualty and employee benefits claims administration services as well as nurse case management, utilization review, bill review and loss (prevention)services.     

Tristar plans to grow to a revenue base of $100 million with a national footprint over the next five years through aggressive marketing and the acquisition of both third party claims administrators and managed care companies. 

This is an opportunity for a capable leader to join a solid and financially stable organization and contribute to its’ growth and success.  This leadership role will offer multiple challenges, including maintenance of existing accounts, process improvement on the existing practices, integration and assimilation of multiple future acquisitions, assist in developing new clients and increasing penetration within existing clients.  One of the most significant and rewarding challenges will be growing the management team to assume responsibility for managing a larger company. 

The Vice President, Regional Manager will have full responsibility for all aspects of running their respective business units including developing and implementing budgets, compensation plans and customer (client) retention programs.  The Regional Manager will provide leadership that ensures proper execution of all business activities.  He/she will ensure best practices throughout the operation and ensure that customer (client) performance and service continues to be rated “Best in Class.” 

Other responsibilities include, but are not limited to:

• Directly responsible for overall operational performance for all branches within service    area.


• Develops metrics of performance and sets and adjust standards to ensure performance exceeds those of competitors.  Holds the organization accountable to those standards.


• Maintains and improves a quality assurance program to ensure the consistent delivery of quality claims services.


• Actively manages the P&L to ensure profitable growth and performance


• Works with Branch Managers to develop business plans with goals and objectives for their branches and the area.


• Provides leadership and development to the Claims Management leaders


• Works directly with Branch Managers and sales resources to identify, analyze and win new clients.  The Regional Manager will be directly involved in business development.


• Works with Branch Managers to increase vertical penetration within existing clients.


• Leads Branch Managers to ensure appropriate staffing levels with the right team members.


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  Challenges the organizational leaders to create and provide an environment that increases retention of clients and employees.


• Interface with the Company President and members of the Board of Directors.


• Ensures that Company culture and values are demonstrated and alive within.


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  Meets regularly with Branch Managers and with the broader team, as appropriate, to ensure communication is adequate.


• Open or assimilate new branch offices to facilitate geographic business expansion.

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  10+ years successful Claims Center or Branch Management experience with P&L  responsibility for an integrated business (scale – either in these roles or in other business roles, has led businesses of $10M or greater).


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  10+ years in claims management including acting as an examiner, supervisor and manager.


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  Understanding of insurance and related risk concepts, i.e. high-deductible, reinsurance, excess coverage, basic risk management techniques, etc.


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  Demonstrated history of setting high performance standards and holding teams accountable to those standards.


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  Ability to manage a diverse staff with locations throughout a large geographical area.


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  Demonstrated results building teams – track record of attracting, selecting, retaining and  managing high-performing teams.


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  Experience in working in and creating the complex workflows of an integrated claims and managed care environment.

This position is based in long beach california

Education and certifications:

- Bachelor’s degree in business management or a related field

- CPCU, ARM, AIM and/or AIC certifications are desirable

- Advance degreed – MBA, MA or other advanced degree desirable

- Strong work ethic and high level of intensity

- Ability to perform management responsibilities and original work

- Self-starter with a sense of urgency

- Entrepreneurial and innovative

- Ability to manage multiple priorities and meet critical deadlines

- Excellent verbal and written communication skills

- Ability to participate in and lead sales presentations when needed

- Ability to work with all levels of personnel on a professional basis

- Measurement orientation – measure performance and results

- Holds people accountable to goals and standards

- Strong business acumen – enjoy business and being in the business (24/7 attitude)

- Ability to travel 35% to 50% of the time  

- Financially astute and comfortable with numbers and the economics of the third party claims     administration and managed care businesses

- Personally able to assess the financial performance of business units

- Solid interpersonal skills, relationship builder at all levels within the Company as well as with clients, business partners and vendors outside of the Company

- Collaborative and collegial, team player

Kimberly Kenner, Recruiter

Kimberly.kenner@tristargroup.net

TRISTAR Risk Management

100 Oceangate, Suite 700

Long Beach, CA 90802