Job Purpose

Prepares, records, and submits warranty claims and reconciles them accordingly. Develops, oversees and continually improves the warranty administration processes of the center.

Primary Responsibilities

·         Process warranty claims on a timely basis.

·         Process all warranty paperwork to ensure proper documentation.

·         Reconcile all warranty receivables with payments through the appropriate accounting schedule.

·         Review all claims prior to submission, including the DCS vehicle claims history printout. Clarify any concerns about the cause or correction of a claim.

·         Resubmit all rejected claims promptly or receive authorization to write them off.

·         Analyze the Warranty Composite Report and provide an overview of the condition of center warranty claims to service management.

·         Track warranty parts by ensuring proper tagging with repair order number, date of replacement, and date on which part may be disposed.

·         Arrange for parts to be shipped to the factory or distributor, or to be scrapped.

·         File and maintain all service records as required by the warrantor.

·         Keep informed of all factory recalls and bulletins.

Requirements  

Skills - Experience

·         Understanding of basic automotive technology and the repair process

·         Excellent computer skills

Attributes

·         Ability to work cooperatively with service technicians and other service and parts personnel.

·         Ability to analyze complex reports and draw appropriate conclusions

·         Previous experience as a Warranty Administrator/Manager highly preferred

Education

·         College degree preferred or equivalent experience