Job Description
Description:
Rewarding Sales Career in a Business to Consumer Market. West Business Services is the nations premier provider of business-to-consumer solutions, providing cutting edge services to companies in a variety of markets, including small to medium sized business, healthcare and consumer products.

To maintain our top position in the industry, it is vital to continually attract extraordinary individuals - individuals who mirror our objectives and possess an entrepreneurial spirit. West Business Services now seeks focused, accomplished and driven Associates who will, effectively and efficiently, provide sales and/or sales support, process various outgoing phone calls for numerous clients, enter and verify customer information (e.g. names, addresses, credit card numbers, etc.), adhere to scripts, attempt to make upsells, and ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations. Representatives must successfully complete initial and on-the-job training, as well as any product or ongoing training.

As a Work at Home Associate, you will call on patients to present alternate methods of receiving dispensed medications and alternative medications representing a cost savings to both the patient and the health plan. Through questioning and discussion, you will analyze patient needs and determine the most cost effective solution based on product availability. (You will have the option to conference in a licensed pharmacist to answer clinical questions.) Pay rate is $10.00 per hour.

You will receive paid, online training where you will be trained for the program, the software used, as well as the steps for accessing the West system from home. Flexible schedules are available.

This opportunity is available only to residents of Nebraska.

Qualifications:
- HS Diploma/GED
- Must be a resident of the state of Nebraska
- Must meet minimum age requirements for project and/or location of project
- Ability to assertively approach all calls
- Ability to follow verbal and written instructions
- Ability to correctly read scripts
- Ability to speak with a clear, distinct voice
- Ability to see and hear within normal ranges with correction or accommodations
- Customer Service and Sales driven
- Knowledge of computer keyboard and mouse
- Ability to work a flexible schedule

SYSTEM REQUIREMENTS TO WORK AT HOME
Computer Requirements:
- Computer Type: PC compatible (sorry, no Macs)
- Internet Browser: Internet Explorer 6.0 or Higher
- Display Size: 17 inches or greater
- Minimum OS Version: Windows XP, Windows 2000, or Vista OS
- Minimum RAM: Windows 2000 (256 MB); Windows XP or Windows Vista (1 GB)
- Minimum Processor Type: AMD Athlon, AMD Duron, Celeron or Pentium IV or better
- Minimum Processor Speed: 800 MHz or better
- Minimum Graphic Resolution: 1024 x 768 16 bit
- Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required.)
- Internet Connection: DSL or cable connection (Sorry, no wireless or satellite connections - modem must be connected directly to PC with Cat5E cabling).
- How to check for these specifications on your PC:
- Click on "Start"; lower left corner of your screen.
- Click on "My Computer".
- Click on "View My System Information".
- There you will find your PC specifications.

Telephone Requirements:
- Telephone Set: A `corded phone with a corded handset is preferred but not required.
- Telephone Service: It does not matter whether your phone service is provided by the "phone company", i.e.; AT&T, or by your broadband internet provider, i.e. Time Warner Cable. Either option will work.

It is strongly recommended that you use a dedicated line. If you have a single land line, it will be used exclusively by CIC during your work day. Additionally, the phone will `beep if someone tries to call your home number. This will interfere with any existing calls on the CIC system.

Interested individuals should apply online at http://www.westbusinessservices.jobs/wbsathome.aspx . To locate this specific position on our careers website, enter 421934 in the space provided for Requisition Number, and click on Search.

West is an EEO/AA Employer.