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Account Manager - Healthcare P...

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Job Summary

Company
Technekes
Location
Philadelphia, PA
Job Type
Full Time
Employee
Years of Experience
5+ to 7 Years
Education Level
Bachelor's Degree
Career Level
Experienced (Non-Manager)

Account Manager - Healthcare Practice Group

About the Job

Requirement:  Candidates must currently live within a two (2) hour drive from Philadelphia or New Jersey areas, have managed healthcare account programs for a minimum of five (5) years, and have healthcare sales experience.

Technekes LLC is a data-driven marketing and sales support company that creates demand for our clients’ businesses. We execute lead generation activities to qualify our client’s best customers and prospects and implement customer relationship programs to maximize profits for our clients.  We focus on strategy development, program implementation, customer contact services, rebate programs, business intelligence, and database management.

We generate significant bottom-line impact for our clients through greater sales, marketing efficiencies and increased ROI.  We are headquartered in Charlotte and operate a Marketing Interaction Center in Raleigh.

Managing a client relationship is one of the single most important roles within Technekes.  The more intimately involved we are with our clients’ strategies, the more value we can contribute by aligning with their strategy.  The Account Manager is the hub of the relationship with our clients, serving as the primary point of contact for all key stakeholders.  Furthermore, the Account Manager holds the key to growth with our clients, collecting insight and seeking out opportunities to grow Technekes’ support of the client.

Roles and Responsibilities:

The Account Manager (AM) will serve as lead support on specific business segments for a healthcare account (pharmaceutical and medical device).  The AM supports implementation of recommendations to create demand for that business segment.   

The AM will work closely with our campaign managers to proactively seek ways to help clients reach their strategic goals. Once a program has been approved by the client, the AM serves as the primary voice of customer within Technekes and is responsible for communicating the business, customer support and technical requirements of the program to internal teams such as the Marketing Interaction Center in Raleigh, NC, and to Technical Operations in Charlotte, NC.  The AM is accountable for all client deliverables and must proactively follow-up with all involved parties to ensure that work is completed:

  • On time, within budget and with superior customer service
  • With added value and insight into maximizing marketing opportunities for our clients
  • Serves as the primary point of contact for assigned clients
  • Supports clients by managing and delivering upon ad-hoc requests
  • Works to discern clients’ true needs and consultatively providing clients with what they need, not necessarily what they asked for
  • Conducts research and fact-finding exercises for proposed client work
  • Prepares Concept PowerPoint Presentations, Scope Documents, Statements of Work, and Business Requirement Documents
  • Communicates and shares information internally about client accounts, account activities, and work progress to keep everyone informed
  • Attends daily project team sessions and tracks client deliverables to ensure on time
  • Provides quality control on deliverables
  • Works with our Technical Team to ensure that projects are on pace to meet client expectations (in timeliness and quality)
  • Negotiates timelines to complete each task based on the job write-up, SOW, BRD, and internal discussions
  • Addresses and manages project priorities
  • Works with our Marketing Interaction Center to ensure efficient and effective project execution
  • Manages project changes and enhancements from clients to our Technical Team for development, Quality and Productivity Team for quality assurance and to our Marketing Interaction Center
  • Proactively communicates status updates to Account Lead and clients via email and phone
  • Attends client meetings; supporting and conducting formal presentations on program performance
  • Manages client invoicing and monitors account and project budgets

Required skills include:

  •           Driven and self-directed work ethic
  •           Exceptional organizational and time management skills
  •           Strong, dynamic interpersonal and phone skills
  •           Concise writing skills
  •           Ability to multi-task
  •           Agency or healthcare experience
  •           Proficiency in Microsoft Word, Excel and Powerpoint
  •           Confidence interacting with levels of decision makers within the client organization, from channel partners to corporate marketing executives

Preferred skills include:

  •           Proficiency in Microsoft Outlook
  •           Experience with CRM database

Benefits: company provided health benefits, 401K, paid holidays & vacation/sick day

Technekes LLC is an equal opportunity employer


 

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